How to Prep for Disaster Insurance Claims
Tools and tips for making an inventory list, documenting damage to your home, and working with your adjuster
Janet Paik
November 7, 2012
Houzz Associate Editor. Passionate about creative homes and the people behind them. Loves thoughtful design, improving her family's 1950s fixer-upper and VW buses. Former designer at the San Jose Mercury News.
Houzz Associate Editor. Passionate about creative homes and the people behind them.... More
Sifting through your damaged belongings after a hurricane or natural disaster can be overwhelming. While it may be tempting to throw out damaged things right away, it’s important to capture the state of your home if you plan to file an insurance claim. Once it’s deemed safe to return, heed these simple reminders to make sure you accurately assess the damage before beginning the rebuilding process.
Before the adjuster arrives. Your insurance policy will require you to make a list of everything that is damaged or destroyed. The National Association of Insurance Commissioners recommends that you carefully separate damaged items, and if you don't already have a home inventory list, sit down as a family and make a list of items in each room by memory. From sports equipment, linens to china, write down a description, brand name, where you purchased it, cost, model and serial number if applicable.
Unless local officials require so, try not to discard anything before an adjuster has seen it. If you do need to toss things out, remember to snap a photograph of your discarded item. Also, keep samples for the adjuster to see. For example, save a swatch of ruined carpeting to help prepare your repair estimate.
Note: You may have different kinds of insurance covering all the damages from the storm — an auto policy that covers a flooded car, for example — so it is likely you may have to file separate claims for each loss. It's still a good idea to capture all of these details.
Unless local officials require so, try not to discard anything before an adjuster has seen it. If you do need to toss things out, remember to snap a photograph of your discarded item. Also, keep samples for the adjuster to see. For example, save a swatch of ruined carpeting to help prepare your repair estimate.
Note: You may have different kinds of insurance covering all the damages from the storm — an auto policy that covers a flooded car, for example — so it is likely you may have to file separate claims for each loss. It's still a good idea to capture all of these details.
Using your camera or smartphone, conduct a thorough walk-through documenting the damage in each space. Shoot video and narrate if possible, highlighting everything from small electronics to appliances and furniture.
“Any graphic representation of damaged items is helpful. You want to account for every single one of your items,” advises Joseph King of the Insurance Institute for Business & Home Safety. “Look for serial numbers, model numbers and any paper receipts (if salvageable). Make two to three copies of each receipt, as you’ll need one for the adjuster and for your own records.” If you have have the receipts for damaged items, it will expedite settling your claim.
Tip: You can also set the date stamp on your camera settings. Robert Hunter, director of insurance at the Consumer Federation of America, says, “If you later realize you have no pictures when you file a claim, don’t forget that your family likely has pictures of rooms in your house from holidays or other celebrations that can be helpful in re-creating a list of your belongings.”
“Any graphic representation of damaged items is helpful. You want to account for every single one of your items,” advises Joseph King of the Insurance Institute for Business & Home Safety. “Look for serial numbers, model numbers and any paper receipts (if salvageable). Make two to three copies of each receipt, as you’ll need one for the adjuster and for your own records.” If you have have the receipts for damaged items, it will expedite settling your claim.
Tip: You can also set the date stamp on your camera settings. Robert Hunter, director of insurance at the Consumer Federation of America, says, “If you later realize you have no pictures when you file a claim, don’t forget that your family likely has pictures of rooms in your house from holidays or other celebrations that can be helpful in re-creating a list of your belongings.”
Work with your adjuster. When the adjuster comes on site, King advises, “Work as closely as possible with your insurance adjuster. They are there to help you, and the rebuilding process will be smoother if you stay with them. This is your insurance, your house — your life.”
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It took me a year to demolish, rebuilt from scratch, and moved back into the new home. I was referred to this Houzz websites for design ideas. Great websites btw.
The Loss/ Fire recovery....the emotional toll is harder than I thought, when standing there watching my house burned. What I had, was what I was wearing that afternoon. While, wondering the first 2 hours, if my dog survived.... and He did. The firemen found him hidden under the Master Bedroom bed.
loishapi did a great job in capturing the pain and long recovery process. I echo the need for those Loss victims to be their own consumer advocates. Please work closely with the insurance adjustor. Always push back, if you don't like what you hear. Ask Tons of questions. Check with your neighbors that's going though this process. For me, getting money in phases for rebuilt of a home was long and painful. Plus, the long itemized list of items to capture on a list. The distinction of Replacement value vs. Depreciated value are terminology that you will learn.
Contractor/ Builder Tips : Read the Contract carefully, ask for Warranty of Workmanship. I asked for 3 years warranty in writing from the General Contractor. even though it is customary for 1 year in CA.
Insurance Tips : Please look at the "Loss of Use" provision on your insurance policy. Please be sure to be current in your rental market. I learned the hard way, after the fire. I was under-insured for the Bay Area. My rent for a single 1 bedroom apartment was $2,300 a month. much higher than my mortgage. oh, I also had to pay mortgage to a burn down house, while it was being demolished and rebuilt.
Good luck with those impacted by this storm. You will survive this. I promise you. Have good friends and loves ones around you for the long ordeal ahead.
The annoying part is they are covering everything else: damaged furniture, clothing loss, furniture storage, rug cleaning...they've said yes to everything else--just not to the contractor's bid (which was the middle of the 3 we were asked to get.).
I cannot imagine handling an entire house loss and my heart goes out to those of you in Sandy-affected areas.
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