I purchased Engineered Hardwood Flooring from Fusions' Outer Banks Elite line. It was delivered last week and upon opening packages found that over 35 % of boards are cracked. The core of the product below the veneer is completely different and inferior from the sample presented at Chestnut Flooring in Toronto. Chestnut refuses to accept refund or return blaming the manufacturer. Fusion Flooring has yet to respond.
Q