I guess I can join the rest of unsatisfied customers. I recently had a NuCore floor installed and I’m having the same experience with the locking mechanism. I had it installed in an open kitchen/family room area and noticed the defects immediately. My installer tried to correct it but his efforts were futile. I had planned on having the flooring installed throughout my house but after seeing how the first install looked I decided against it and returned the remaining boxes.
Floor and Decor first blamed my installer for the unsightly floor, then they didn’t want to refund me for the unused boxes because between all of the transfers the box seams came undone. The manager proceeded to tell me I had to load up the boxes and take them back home and follow their claims process…I refused and called my lawyer on the spot. Fortunately for me they gave me a refund for the return but I’m still going to pursue with legal actions for the installed floor. My experience just happened 12/29/23, so it’s really fresh. I decided to move toward legal actions based on a multitude of mishaps with F&D. I will be sharing all of these views with my attorney to see how he would like to proceed, I appreciate all of the comments shared and also feel that NuCore and F&D should be held accountable.
Q