We were able to sucessfully cancel our order for a special order axis couch, after multiple delays and issues with other parts of the order, by filing a dispute with the credit card we used. It was not a crate and barrel card.
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Reply to: We were able to sucessfully cancel our order for a special order axis couch, after multiple delays and issues with other parts of the order, by filing a dispute with the credit card we used. It was not a crate and barrel card.
We ordered the Axis couch (Douglas Ice) in March 2022 with an early August delivery date. after 3 emails delaing the various pieces late into the year, I went into the store and canceled the order! They refunded our 55% deposit - including the ”custom order” of an ottoman. We now are dealing with the same delays on dressers and a console from them with email after email about delays months out. Received another email today which is why I researched to see if anyone else has experienced this and why I am writing this post! Worst experience with a furniture store ever. I have completely lost my trust in Crate & Barrel! Such a shame. Never again!
Reply to: We ordered the Axis couch (Douglas Ice) in March 2022 with an early August delivery date. after 3 emails delaing the various pieces late into the year, I went into the store and canceled the order! They refunded our 55% deposit - including the ”custom order” of an ottoman. We now are dealing with the same delays on dressers and a console from them with email after email about delays months out. Received another email today which is why I researched to see if anyone else has experienced this and why I am writing this post! Worst experience with a furniture store ever. I have completely lost my trust in Crate & Barrel! Such a shame. Never again!