Hey Xty G,
I was googling online and noticed those who complained on BBB received a response/discount almost immediately. Maybe you can try that route? After reading everyone's comments I'm a bit hesitant to purchase the Axis Sofa.....
Link to BBB https://www.bbb.org/us/il/northbrook/profile/general-merchandise/crate-barrel-0654-16000284/complaints
Q
reviews
Q