HydroSystems has the worst customer service we have ever experienced. This is so disappointing because we made a conscience decision to purchase an American-made bathtub and it was a big mistake. We received three bathtubs and all three were damaged. Bathtub #1 and #2 had huge cracks in them. Bathtub #3 was delivered with a bad pump. Our contractor called and spoke to an agent and they offered to send a new pump if we agreed to send back the original one. We had to pay our contractor to install a new pump on a brand-new bathtub. We spoke to Barbara, a customer service agent and we asked to be compensated for the labor to replace the pump. Barbara said they have no record of them sending a new pump because they only track and record "email correspondence" and not telephone calls!!! Barbara said they would have sent a "bathtub technician" to replace the pump, but we didn't ask for a technician when we originally called. The offer of sending a technician was never conveyed to us. I told her I thought it was odd that she could not find any record of our phone correspondence but could tell me what was said on the phone call!!! Barbara also asked us to send back the old pump so they could be reimbursed by the company who made it, but we should not expect to be reimbursed for having to replace it on our brand new bathtub! I asked Barbara to let me speak to her manager, but she refused my request. She said they would just tell me exactly what she was telling us. We asked her who the CEO was of HydroSystems and she refused to tell us. On our own, we discovered that Scott Steinhardt is the president and owner of HydroSystems. I wonder if he knows how rude and uncooperative his agents are with customers. It saddens me that I cannot recommend this "American" company because their focus is on profit and not customers. We have done business with thousands of businesses over our careers and lives and we have never experienced customer service this bad. Let the buyer beware. Avoid HydroSystems at all costs.
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