I’m surprised to hear that people have had issues, such as cracking, with this product as it is a floating install. Would suggest the surface was not within tolerance. Our installation has been down for 6 months and hasn’t had any issues with use. Cleans up well and is as pristine as the day it was installed. You need to ask more questions on why they think the tile cracked - if installed correctly, there should be no issue. Take a look at these additional photos.
Q