I know this is an older post but wanted to add my experience. I love my Chrome PLP modern faucet but I did have some initial issues with both my soap dispenser and pot filler.
The soap dispenser was super wobbly when first installed, so I reached out to Waterstone. They shared that there were two options - a plastic sleeve or plastic o rings. We had received the sleeve and so they send us the o rings for free to try. They worked much better and were easy to install and no more major wobble. The second issue was with our pot filler. Once installed it was super hard to swing and made a horrible grinding/squeaking noise. I contacted waterstone and they said some stiffness was normal but suggested some silicone lubricant to help I tried lubricant and working the hinge but it just didn’t help and eventually they replaced it under the warranty. The new one was immediately easy to move and no grinding.
So with that said like any company quality issues might happen but their customer service was great since they not only helped troubleshoot the problems but answered quickly and worked fast to get the replacement. I doubt many other companies would be as helpful and just feeling the weight of the fixtures tells you it’s good quality. I’ve also had no issues since and love my fixtures! I’ll probably take them with me whenever I move LOL
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