Wood Decking

Absolutely horrible customer service and poor work quality. Prime Wood Decking was hired to install a rain screen on my new house. Their initial scheduling was slow and the installation crew took much longer to finish the job than was originally promised. They came out right after the work was done to "correct" some of the defects, which included trying to wood putty the gaps in the poor craftsmanship. The wood putty is now leaking all over the house. Felipe, who is now a former owner, also promised, 30 days after the job was done, to come out and finish oiling the wood as it was showing dry spots just after installation. 6 months later, it has been continued excuses, Felipe has since left the company and the new owner, Juan, has refused come out and fix the issue. I have had to call Juan daily to try to get this resolved with continued promises to "get me on the schedule" and to "reach out to my contractor" only to have him fail time and time again to uphold his promise or his contractual obligation. STAY AWAY, the poor craftsmanship and installation coupled with the horrible customer service and continued false promises will only lead to aggravation.

We used their sister company DeckPro Miami and were VERY disappointed with the customer service & product. The workers were hardworking but the owners/bosses were incredibly unprofessional, didn't communicate and when things were done incorrectly because of their errors, it either took forever for them to correct the mistake or they ignored you completely. They only fixed a mistake when I ordered another deck to be completed. And on top of it all, the IPE product is not the best, it has ONLY been a year and a half and ALREADY it is coming apart. The screw covers are all popping off and the Ipe oil has been applied 2 already but the wood looks cracked and old anyway, We paid close to $20,000 & we would DEFINITELY NOT use them again or recommend them!!!!

My wood supplier for my exterior design company There service is 5 star company there product is like know other around and always 100 percent quality and many different to choice from Christina is a doll always been there to help always smiling. And happy. Also have a Huge Wood tile and wood floor section and crown molding at great prices around in south Florida. All my client are always very happy with there product As well. Trevor turner Turner designs and landscape

Excellent Job!!!! DeckPro built us two decks and the result was great. I highly recommend them. The team was on top of each detail. Great design and clean job. I would definitely hire them again.

DeckPro Miami is very easy to deal with. Felipe and Juan are knowledgeable , accurate and can make great suggestions to your job.

We have recommended DeckPro for installations of our products and clients have responded well to their work. Their installation team has a great deal of knowledge of how to properly install exotic hardwood, an especially difficult lumber to work with. They have also done a great job with interior floors. The Women's Club of Coral Gables was especially well pleased with the flooring we supplied and DeckPro installed. As our company only sells the material it is nice to be able to advise clients as to who can install our products properly.

Great job! I redid my dock with Ipe. Excellent workmanship and customer service. I renovate homes and I would recommend this company very highly.

The best deck builders in Florida!!! Very professionals. My new IPE deck looks awesome!! They were very nice and kind, prices are fair and the quality is pretty good.

DeckPro was amazing... Not only did they have a competitive price the quality of the instillation was a 10! The install crew that they had was quick, professional, and paid attention to detail… I would recommend them to anybody looking to build a deck