I've never been so disappointed and angry with a company before. They came to our house to install a basic custom closet for our nursery - Joe came out to look at the space, sent us a beautiful design which we approved, we negotiated the price, which came out to about $250 less than the other quotes we received, we quickly scheduled the installation within a few weeks and everything was great. Until the closet was installed.
We had existing rods and shelves that needed to be taken out before the new closet was installed and the installers ripped them out so viciously they left huge holes in the wall. They filled them with plaster and left it to dry. It's our fault we agreed to pay for the crappy job, but after numerous calls and complaints Dee agreed to offer us free backings for one part of the closet. Because a closet that's half done and the other half plastered is a solution??? She said they don't offer sanding and painting and that no closet company will do that, that it is up to us to find a painter or do the fix ourselves. Also they never put in their initial notes that any demo and patching would have to be done and it was not discussed with us at any point in time. So I was SHOCKED when I saw the "finished" job. Pictures attached for reference.
Anyway, we reached out to a painter we've worked with for years and he would need to sand, prime and re-paint the ENTIRE closet because of how bad the demo job was before they put in the closet. After all is said and done it's costing us more to work with Amazing Closets than it would have to have hired a more reputable and established company like Closet World. But that's on us. What's crazy to me is that after I called and spoke to Dee and explained my frustration to her, instead of offering a better solution she just said "sorry for the inconvenience" and hung up on me. Yea I'm sorry too. Moral of the story - you get what you pay for. And this company doesn't care to do right by their customers and be accountable for their own mistakes. Also, the quality of the materials isn't so great either.
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