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Is this new strange sound normal when walking on Kardean Korlok Select

last month

We had Korlok Select installed throughout our whole new house (about 2800sf). We have loved the look and great durability! After 1.5 years (and some especially cold weather last month), we noticed that when we walked on some areas of our first floor, where the LVP was installed over our concrete slab, we hear a new slight sound like we are stepping on a thin layer of squishy, plastic foam. Is this normal? Will the sound go away in warmer weather? Could it have been a problem with the installation? If so, what did they do wrong? Thanks for any help!

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