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tom_chan92

WARNING: WOLF Products Are a Poor Investment – Don’t Be Deceived!

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In May 2014, I remodeled my kitchen and purchased a WOLF dual fuel range/oven. At the time, WOLF had a great reputation for being a high-end, American-made brand known for exceptional quality and durability. I was eager to invest in a top-tier product, especially at a price of around $14,000. I used the oven sparingly in a home environment, adhering to all the manufacturer's care and maintenance guidelines.

However, over time, I noticed the paint inside the oven cavity was cracking and the fans were rusting (see picture from July 2023). I reached out to WOLF customer service, but they told me nothing could be done since the warranty had expired. After spending such a large sum, I expected the oven to last at least 20 years, not just 10.

We were deeply concerned about the health and safety risks of rust and paint fragments in our food, so we escalated the issue to the office of the President of WOLF. They agreed to supply replacement parts (oven cavity and fans) at no cost, but we had to pay $1,400 for labor. We hoped that this was just a flaw with the initial batch, and I gave WOLF the benefit of the doubt. (see picuture of new cavity and fans).

Sadly, just over a year after the replacement parts were installed, the same problems reappeared. The paint is cracking again, and the fans are rusting, despite using the oven lightly and only running the self-clean function twice during that period, exactly as instructed. How can a product with new parts installed so recently deteriorate so quickly? The issue is clearly with the poor quality of materials used by WOLF (see picture from December 2024).

When we contacted WOLF again, we were told they could do nothing further for us. Saying it was cosmetic. Instead, we were instructed to contact their Canadian service provider, who quoted us $3,000 for further repairs and labor.

This response from WOLF is completely unacceptable for a brand that markets itself as offering high-end, durable appliances. After paying for repairs and receiving the same issues in less than a year, it’s clear that the problem lies in the subpar quality of the parts they use.

If you’re considering new appliances, I strongly advise you to do your research. My next purchase will be Miele. If you value health, safety, and true durability, consider other brands that prioritize these aspects for their customers. WOLF did not live up to its promises.

Buyer beware!








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