How big is the top? Was the damage done before or after the protection was removed? How do you know it was the contractor? Has he admitted to it? What does he suggest for a "fix"?

Island is 5ftx10ft. Damage after protection was removed. Cleaners were there Friday as were painters doing work around the island (had to repaint it-another story for another day-ugh!) There was still tape residue left in some areas from the protection that was removed. Supervisor said in his weekly update Friday that the cleaning was completed with no mention of damage (he’s rarely there-basically comes to open the house and makes sure people are working then leaves). I say the contractor because the only people who were there Friday were their subcontractors. If he was there when they left and inspected their work, he would have (should have) noticed it. The contractors response via email without looking at it said, “the countertop installers will be there tomorrow to installed the appliances and they can fix it then.” So no real resolution from them as they haven’t even seen it in person. I’m afraid the bug chip and a few smaller chips were due to the cleaning people trying to remove (scrape) off the tape residue or the painters/fliir stainers removing the tape from the plastic they put up around the island to protect it when they were doing the floors. The house is currently not occupied.

The best solution is to rip the edge off, re-profile and polish. Is this an island?

If not, it can be repaired fairly inconspicuously, however, you will always be able to see it.

Trying to pin down blame is nearly pointless.

Thank you! The contractor admitted it wasn’t there a week ago and the only people in the house were their subcontractors. We wanted/needed the length of that overhang so I really don’t want to take off anymore of that edge across the length of the island (it’s the side where people will sit/counterstools will be placed). We will be meeting in person to discuss because their fix of just “filling it in” is not acceptable. And if it was not there a week ago, I have already paid for an undamaged countertop that is now damaged within the past week.

"We wanted/needed the length of that overhang so I really don’t want to take off anymore of that edge"

"We will be meeting in person to discuss because their fix of just “filling it in” is not acceptable"

Then you are reduced to asking for a new piece of stone. as filling or ripping and reprofiling are the only ways to avoid that.

That is just your first chip. There will be PLENTY of others, given the stone selection and edge selection. It comes with repairs from the factory already too. You just can’t find them. You likely should learn how to fill it with epoxy yourself, or you will be spending $300 every 6 months to fill another new chip in the install.

No countertop is ever warrantied to not chip. Even man made ones will chip. So you better learn to accept repairs of those chips with a little grace and wabi sabi. You could have been the one to chip it. And where would you be then? If you are going to pay for a new slab every time a chip happens, then you better move back to laminate. Stone chips. Fact of life.

You have an unreasonable attitude here for the stone and profile that *you chose*. If it can be repaired inconspicuously, then learn how to make that happen for your own chips you will cause.

I guarantee that has factory fill, from the quarry, that you don't even know about. Just try to spot it. You won't be able to.

I would certainly start by letting them fill and polish and see if you notice. If you hate it you need a new slab.

The quality of this quartz is worrying. I suggest you replace the countertop with a quartz that is of good quality and easy to maintain.

Is there a cityquartz.com near you? Their marble is carefully selected.

The heading says quartzite, not quartz!

It actually looks more like a marble than a quartzite and quite honestly many white quartzites are actually marble but labeled as quartzites.

" We will be meeting in person to discuss because their fix of just “filling it in” is not acceptable."

How can you know this beforehand please?

"And if it was not there a week ago, I have already paid for an undamaged countertop that is now damaged within the past week."

Corrleation is not causation. Just because subcontractors has access doesn't mean that any of them did the damage.

That chip is just the preview of your future.