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kula_mutas

Gap between Marvin Elevate rail and stool

2 months ago
last modified: 2 months ago

Hello

We live in a old Victorian townhouse and after a long research for replacing our old vinyl windows we decided to go with Marvin Elevate through a local installer. We went with the insert replacement as we generally want to keep the house's original trims. They installed the windows and there is a gap between the bottom rail and the existing stool. The installers are saying that this was expected since the windows have a slopped sill and also the house's sill is a bit lower than the internal stool. They added foam in the gap and nailed a rough cut piece of wood on the stool to hide it. The outcome is that there is more noise coming in the house than with the vinyl windows plus the wood pieces don't look good.

I have been researching about this, including other topics in houzz as well and what I am finding is that the windows should be sitting behind the stool. The installers don't seem to understand this and I am trying to find out if there is a specific way these custom window inserts fit in old houses like ours but the installers don't have that experience or knowledge. Alternatively maybe Marvin windows cannot build custom windows that fit to window openings conditions like our house but another manufacturer like Andersen does.

If anybody has gone through this or has some insights then I would greatly appreciate any help or insight I can get about this. This was the last part of a long house renovation and we are now stuck and bummed out.

Thanks









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