I am remodeling my kitchen and installing two large section of Cambria Brittanicca quartz countertops. My kitchen designer and I were both present when the fabricator came to take measurements. During this meeting, I articulated two specific design specifications:

1. I wanted a "mini waterfall" edge where the quartz countertop met a lower, adjacent butcher block countertop.

2. I wanted one end of a long peninsula to be cut at a 45 degree angle, rather than a 90 degree angle, to complement an angle on the opposite side of the peninsula.

The fabricator recently came to install my countertops (after a six week wait), and instead of a waterfall edge, they tried to put a side splash in the gap between my quartz and butcher block countertops, which looked terrible. The veins from the upper quartz countertop did not align at all with the quartz they wanted to use in the side splash, and the side splash piece wasn't even long enough to cover the width of the countertop. Instead of the 45 degree cut I requested, they also cut the end of my kitchen peninsula at a bizarre angle.

I was not given the opportunity to review and approve shop drawings after the measurement/templating process and would not have approved of these decisions. Is it customary for quartz countertop fabricators to provide shop drawings to customers before installation? We are spending a significant amount on these countertops, and I'm very disappointed with the outcome.