David Austin Bareroot Pre-ordering is Open
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- 11 days ago
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My David Austin bareroots just arrived
Comments (3)Actually, in terms of blooming, you won't notice much difference over the course of the season. Bareroots grow quickly and soon catch up with your potted roses--unless the potted ones have been that way for several years or something like that. Kate...See MoreDisappointed with David Austin order...
Comments (12)Kansas girl, agree you should get on the phone with Customer Service asap 800-328-8893 with your order number & receipt in front of you for reference. (Saturdays 8 am - 4pm Central Time.) A personal conversation by phone is usually more productive than email, though an immediate email to follow up your call, detailing what was discussed, is also important. Explain your problem - you've received the Wrong Rose after indicating you'd accept no substitutions without your authorization. See how they offer to correct the mistake. Acknowledge that you understand how busy they've probably been getting out orders for Mothers Day & that mixups can happen, that you ordered it for yourself & you'd be even more disappointed if it had been a gift to your mom, how fabulous David Austin's reputation is, that sort of chat. You want the service rep to be kindly inclined to help you, so be sure to convey that you're not unhappy with them personally, but with the situation, which you're sure they want to correct appropriately. Take note of the names of anyone with whom you speak. Personally, I'd want the rose I ordered sent at no additional charge to what I'd already paid. If the rose was unavailable, I'd want a full refund. I'd expect to keep the wrong rose sent in any case as apology for the mishap, unless they sent their carrier for pickup with a prepaid return label. I might mention at some point that the soil was knocked out of the pot of the wrong rose, assuming they'd want to know that as well. (The bit about the mildew & blackspot I'd keep to myself, as it can indeed be brought on by the stress of shipping, and will usually right itself. However, if the Right Rose arrived that way, I'd call to let them know the condition & that I'd be expecting a replacement if it didn't shrug it off.) I expect they'll apologize for the error & get this straightened out graciously. On the offchance that the service rep is not helpful, nor their supervisor, my aces would be letting them know I'd take it up with my credit card company and mention of Gardenweb & Dave's Garden Watchdog membership. Sorry you got this mixup on your first foray into mailorder roses! Something similar seems to happen to us all eventually. Better you're aware from the get-go that it's not what you ordered, since with roses that don't bloom until a later season, some have only discovered the mistake after nuturing a Wrong Rose for months. (Thought I'd linked DA's contact info & hours - here it is.) Here is a link that might be useful: Contact info This post was edited by vasue on Sat, May 10, 14 at 13:58...See MoreDavid Austin US orders for 2021 open
Comments (30)My scepter isle is very upright ! I personally love the fragrance so much . So interesting how we all have different scent reception ! Minshen , here’s my opinions only if I had to choose , I’d pick desdemona however Windermere is gorgeous and should also be added eventually my Charlotte is very upright and nice but I loved the blooms on Vanessa too . Emily bronte is rated by the right roses to be patient with that one . I am no help at all !! I think I’d choose carding mill of the other 3. I hear Ambridge fades fast but I have never had it . Munstead is beautiful just so thorny I can feel it thinking of it , lol https://rightroses.com/emily-bronte Even though they are based in the uk I believe, I trust the reviews here a lot . As well as help me find , of course...See MoreFYI: David Austin direct order only 2021
Comments (9)I called them early this week to get clarification about the "pre order" status. I was told they wouldnt be sending many if any to nurseries - they were getting sold out and needed inventory for themselves so guess the pandemic triggered a rose buying frenzy. I got an early order in, wanting to nail down Gabriel Oak and Eustacia Vye. Will probably do another order a little later, but for now, got the ones I really wanted. I would suggest buying what you want from DA - if you all wait to see what nurseries get in......you might be disappointed. They do have top notch roses and mine always grow well....See MoreRelated Professionals
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