Houzz Logo Print
cgbeckdesign

Not sure I trust my hardwood floor contractor

6 months ago

We had carpeted areas on the main floor surrounded by wood floors. We replaced the carpeted areas with red oak, had everything sanded and refinished. Now there is cupping on the newly installed floors only, not on the wood floors that were already there (the dowel floors in the pictures). I am concerned that my contractor did a poor job installing the boards. They were installed four days after they were delivered and were left in a pile, not spread out so they could all acclimate. Additionally, he wouldn't give me the moisture readings, which to me sounds like he didn't take them. This image is of the inset area (main room in the home) where it's cupping, as well as a second room. I was very concerned their expansion gaps weren't adequate when they installed but he assured me they were. I understand some cupping can be normal, but is this? And isn't it odd that the original wood flooring surrounding it isn't? I showed our contractor our concerns and he gave me the "must be environmental, I've never had an issue" response. We have a dehumidifier running as well and things are normal. Is this flooring acceptable? Would you leave it? I don't want him to refinish it; I would rather his insurance pay a pro to do it. We are in northwest Illinois, flooring was installed in late November.







Comments (7)