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Am I being unreasonable? Full height quartzite gapping

22 days ago

The installers were in my house for 8 hours trying to install this full height quartzite backsplash. There wasn’t a single piece that fit into place correctly, so they constantly had to shave or trim pieces.

Much of the gapping seems too big (about 1/4”), and on several edges, the gapping is inconsistent.

The owner mentioned we could put trim under the cabinets to cover the gaps.

On one image you’ll see some silicone was put in so we could see if we could tolerate how it looked. its going to take a lot of silicone to get the job done.

Am I being unreasonable here? Or is this just the territory that comes with full height stone backsplash?

Thanks for any input or advice.

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