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Pliable Blue-Gray Filler in a New Brown Hardwood Floor?

2 months ago
last modified: 2 months ago

What do you think of a gray-blue filler worked into a brown, new hardwood floor?

Shaw Flat Iron 5 Hickory is the product, in the color “Sumac.”

Soft to the touch, having a width up to about one-quarter inch, the filler has some indentations, as you can see in one of the photos.

This was a new-construction flooring upgrade, having a cost of $26,000+ above luxury vinyl plank.

About 1 of 11 of the hardwood floorboards have this filler.

A representative of Shaw tells me that anything blue or gray in the wood is not normal and posited that this could be adhesive. I am not so sure about that. A warranty claim through the builder was suggested.

Has anyone had experience with this sort of thing? What is this goo, how did it get there, and why is it there?

Suggestions for a resolution?

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