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What can I do about random stains/marks on Quartz countertops?

last month

I moved into a new build in March 2023 (just over a year ago). A couple of weeks after we moved into the house I noticed a cloudy spot on the quartz countertop in my kitchen. I contacted the manufacturer and someone came and said it looked like a water mark. The technician used Vim Cream and Bar Keepers Friends to "clean" it. The spot disappeared. Then a couple of months later, it reappeared again in the same spot. I contacted them again and they said that it's not under the warranty which I thought was very strange because they came and "fixed" it the first time but now they say it's not under warranty. Over time I have noticed more and more spots and marks appear on the countertops in different areas. I have tried everything they recommended to get rid of them except Vim because I don't want to ruin them. They appear in the most random areas (funny enough it's usually parts of the countertop that I barely use for tasking). They are different shapes so I'm pretty sure it's not something I'm doing because whatever I do is I do everywhere.

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Comments (8)

chispa
last month
I wonder if the original installer sealed it and you are seeing patches of it as it wear off and you attempt different cleaning methods?
rsead thanked chispa
rsead
Original Author
last month
Wouldn't that mean that they did a bad job with the sealing and that it should be fixed by them? Because it shouldn't wear off after less than a year of use.
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Hello Maria, we would be happy to provide you with information on our product as you continue your decision making process. Cambria is a family owned, American made natural stone surface company. All of our surfaces are made of 93% North American mined natural quartz, they are also stain-resistant and nonporous. Cambria has been certified by NSF International (The Public Health and Safety Organization) for food and splash zones in commercial kitchens. That's the same certification as stainless steel. There is no safer countertop for food preparation. If you would like to learn more about our products or order samples of our designs they can be found at CambriaUSA.com. Good luck with your project, hope this helps!
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Scott G: I've had success with Quartz Renew from Regent Stone Products, however, before I'll touch your top, you'll agree in writing that it's ruined and that I will only make it better.
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Abrasion marks can only be rarely polished out. And only by an experienced expert. This should have been viewable on the slab that was shipped in. It’s inexcusable that it went through fabrication before it was discovered.
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Comments (4)
It could be an area that was scratched and then worked in the shop by the fabricator. We have had scratched quartz and what you describe is typical; i.e. looks good from one angle but obviously different from another. It's possible to hand polish quartz but it takes an above average skill level. We don't do it in my shop. i suggest you get the fabricator to come out and have a look. What you have doesn't look anything like typical user damage which usually has a shape like the bottom of a pot, planter, or similar kitchen item.
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millworkman
last month
Quatrz should not be sealed. And never use Barkeepers Friend. It is essentially sandpaper and will remove the factory finish and leave the spots a matt as opposed to the factory gloss (even minimal factory gloss).
rsead thanked millworkman
rsead
Original Author
last month
But that's the manufacturer's recommendations and what they themselves originally used to get the stain out. They recommend the soft cleaner though, I'm not sure if that's any better. How can I approach them about this then? Should these stains be under warranty since they recommended these cleaners? Do I have the right to ask them to replace the countertops?
millworkman
last month
Did you buy the tops or did they come with the house package? Do you know the brand? If purchased separately, from whom? What is the warranty supposed to be lengthwise? What does the paperwork say is covered? It may not be under warranty and they did you a "favor" the first time attempting the repair. Maybe they realized is could be repaired which is why they now say it is not under warranty.
rsead
Original Author
last month
They came with the house package. The warranty is one year for scratches and chips but stains are not mentioned. I did bring this problem to their attention before the one year ended and at that time they said it's not under warranty. I have a technician coming today to show me how to get these stains out so I will talk to them and see what they have to say.
PRO
Minardi
last month
Everything is out of warranty. Live with it as is. You probably do not want to pay a $300 service call for more temporary "fixes" that do not fix anything.
PRO
Joseph Corlett, LLC
last month
Try some Tenax Quartz Toner please.

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