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Shower grout cracking and falling back into wall

3 months ago

We have a shower that was just redone in January of 2022 with marble tiles. We have 12x24 tiles on the walls. As I was cleaning the shower today with a soft sponge I noticed places on the walls where the grout has cracked and fallen back between the tiles.

I am very frustrated and concerned that there could be an issue with moisture and water accumulating behind the tiles for one, but also, why would this be happening and how should it be fixed? When I call the contractor I am anticipating to hear excuses. Would appreciate any insight that would help guide this discussion.

I will add pics to follow. Thanks in advance.

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