I have a LG set I purchased in 2011. I have become very unhappy with this pair. I have taken all of the advice I have received here regarding my washer, and I do not like the machine at all. If a load of towels or similar type of laundry is not absolutely perfectly distributed, it will not spin. It typically adds 10 minutes or more to a cycle trying to balance the load during a spin. As far as rinsing goes, I have learned I have to frequently use the water plus option or add the extra rinse option to get well rinsed laundry. I do not use too much detergent...I figured out long ago that you must follow the directions carefully when using HE detergents or there will be issues. Like all FL machines, you use fabric softener at your own peril because mold will build up rather quickly in the dispenser area, and this LG is worse than my previous Kenmore was. Consequently I seldom use the Downey I used to love to use and when I do, I use a very small amount mixed with warm water. Luckily I always empty the dispenser at the end of my using the machine for a day so I have yet to develop a smell of mildew. I do regularly use a washer cleaner and always do at least one hot wash with bleach a week. When I first bought the pair I really liked the dryer, but I am finding now that it does not dry as well as it did when it was new. 4 years should not make that much of a difference. Maybe I am being overly judgmental towards the dryer because I dislike the washer so much but I definitely notice degradation in the drying process. If I were to choose a FL washer again, it would not be a LG model. I am intrigued by Speed Queen. I have about a year to go and will see what the market has available at the time. This LG has soured me completely on FL machines unless I find one that seems to offer me what I want a washer to be.

Haven't used either but if I was buying it would be LG. For the last several years they have supposedly been the most dependable.

Oddly enough, I just got done helping a friend with the exact same choice. She wound up picking the LG WM3700. Here's what we came up with in making the decision. First thing is to understand that Consumer Reports's survey and the Yale Appliance Blog reports are measuring different things. CR's survey covers five years of ownership but excludes any problems or product failings which were covered by service agreements (i.e., it excludes anything covered by manufacturer warranties and/or extended warranties.) YA reports first year service calls on the brands of appliances that YA sold (i.e., it only covers warranty calls within the first year of ownership.) Also, YA reports all service calls for the type of product by brand. Some of the calls for a particular brand and product , say, Electrolux washing machines, will be be for breakdowns and some will be for customer problems (maybe not understanding how to operate the thing) and user errors (maybe overdosing on detergent.) It bears noting that YA's business model is to service what it sells. The service part is done under contract with the manufacturers. (These days, pretty much all appliance manufacturers contract out their warranty service.) The reason YA quit carrying Electrolux and Firgidiare washers was a combination of two things. One was the high rate of calls they were getting on the Electrolux full-size washers that they sold in 2016, 2017, and 2018. he rates of calls was a high 20% in 2016 (25% for products from Electrolux's subsidiary, Frigidaire) up to nearly 40% for the Electrolux and Frigidaire washers that YA sold in 2018. The other factor was Electrolux's meager reimbursements to the service contractors. YA seems to have concluded that the combination of high rates of service calls and low reimbursement payments from the company made it unprofitable for YA to sell Electrolux washing machines. As a complete aside, it is interesting that Yale found that Electrolux's compact front load models, EIFLS20Q and EFLS210, generated the fewest service calls for any brand or type of washer. So where does that leave the OP, Terri, in deciding between LG's WM3700 and Electrolux's EFLS627? My friend concluded that you get better odds with the LG over the Electrolux, so she chose the LG. Some other considerations factored into my friend's choice. Both LG and Electrolux have poor local reputations for warranty service and support. Beyond the warranty period, the LG looks easier to work on and is suitable for DIY work. (If you have not already seen the videos by Eugene Pallas/Lorain Furniture, he has several on the WM3700 and the 3770/4370 models where he make this point.) Also, in our area, the LG is carried by numbers of sellers including Lowe's. Lowe's provides free delivery and installation even to our rather rural location, which somewhat lowers the price bar. Lowe's does not carry Electrolux washers any more, and everybody who does will charge between $70 and $150 to deliver and install an EFLS527. Finally, we have a local expert appliance repair service guy who does post-warranty work on just about everything. He told my friend he favors working on LGs over the current Electrolux models. YMMV in your area.

As my house foundation is pier and beam rather than slab, I needed to stiffen the floor where the washer and dryer sit. I put down a double layer of 3/4-inch plywood, but I didn't elevate them. If you are tall, however, a pedestal can be helpful. There are lots of plans online. HERE is one. Or, do a search for "how to build a washer pedestal" or "how to build a laundry pedestal."