I commented about Hanssem on the recent thread about framed vs. frameless cabinets: I was originally looking at Hanssem cabinets (frameless). In fact, that's the cabinet that inspired my wide shaker doors. I thought Hanssem had the coolest-looking doors! The KD said that if I got Hanssem, I should get plywood. She'd gotten not-such-great feedback from contractors about the quality of their particleboard, but she thought the plywood was fine. I saw a Hanssem display in another store that had been up for quite some time (I'm guessing) in a window display - the finish had faded and really looked quite bad. The cabinets only have a 5-year warranty compared to 10 years or lifetime from other companies. Just things that concerned me. (I ended up getting Kraftmaid for reasons having nothing to do with quality - I just liked the color!)

Very disappointed with our ours. White uppers, what was sold as maple (but is actually a veneer) lowers. “Wood” finishes don’t match from one cabinet front to another. The finish is easily damaged on the “wood“ and the white looks cheap. Not at all equivalent to the price they charge. Our contractor: ”I don’t understand - this is supposed to be a high quality product.”

We ordered InnerMost for our kitchen/dining room in 2011, our MBR in 2012, and 2 bathrooms in 2014. The kitchen ones came with one mal-fitting drawer and one damaged toekick, both of which were happily resolved within 3 days when a rep came to the house. The ones we ordered for the bedroom came perfect except that we also ordered a long top (this was a dresser sort of unit) which came in two pieces. They weren't very careful about matching those two top pieces. The bath vanities were both ordered with a slide out shelf below the plumbing. One came fine, and the other came without the slider. We called, they didn't answer. We called, they answered, and then we did didn't hear from them - the rep "moved on." We got the HD guy to call, they sent a replacement, it was the wrong size and was missing hardware. He called again and they sent another. HD guy came out personally to install, it was the wrong size again. Another was ordered. One year after the original order, we moved, but they promised us that slider would be along any time. We liked our InnerMost cabinets a lot, but that's not what we're doing for our new-to-us kitchen. We're going with a local kitchen-bath shop that carries Omega frameless (which had better get ordered here pronto!). We considered IM for the baths, but it just was getting too expensive, so we went with Costco vanities. We did order InnerMost for the bedroom though. They should be here in a couple of weeks. It will be nice to get our clothes out of boxes.

I've used Crystal Cabinets for two remodels. One in 2009 which went quite well and agains in 2014 which was a total disaster. Here is my summary; We are nearing the end of a disastrous experience with Crystal Cabinets. I choose Crystal for my remodel after a positive experience with Crystal cabinets back in 2009 when I remodeled our Lake Tahoe Vacation home. This time around, the experience was horrific, with numerous defects in the Crystal cabinets ranging from paint chips, dents, unpainted surfaces, wrong dimensions, warped doors, shipping damage, long delays in correcting the numerous defects and horrible customer service. My cabinets were ordered in October of 2014. They were delivered in February 2015. We ordered cabinets with the signature Bisque paint after being convinced that Crystals paint would outlast any finish that could be applied in California. A big part of our decision to go with painted cabinets from Crystal was the durability of the paint. The cabinets arrived with very thin paint, with over half the edges showing the underlying wood. They arrived in cardboard boxes with no protective covering other than a thin plastic bag. Several cabinets had dents, many more had paint wear through. A number of our cabinets had to be returned to Minnesota for repair and repainting. With total disregard for the customer. Crystal took over six weeks to return the “repaired cabinets”. The returned cabinets exhibited many of the same issues. We still had numerous paint problems, especially with thin paint on all cabinet edges. We had dented posts that came back with a bit of bondo which clearly did not rectify the problem. Those posts had to be reordered and we had to wait another 5 weeks for the new posts. When the new posts arrived, they were too small, the paint was a different color and sheen. More new posts were ordered and we waited another 5 weeks. Obviously, no one inspected our cabinets before shipping. Meanwhile, we installed the other cabinets only to find that the bench seating cabinets would not fit with the adjacent cabinets because Crystal did not follow the spec measurements for the bench and as a result the bench seating cabinets were made too deep and would not fit next to the decorative post of the adjacent cabinet. The bench seating cabinet had to be modified by removing the back and cutting off ½ inch off the depth. We also found warped cabinet doors, more paint chips on doors, paint wear through on panels that had not even been used, etc. In all, our remodel job was delayed for almost three months as a direct result of Crystals extremely poor quality assurance and even worst customer service. My contractors have been delayed repeatedly and I get to pay for the costs of these delays, in addition to living without a kitchen for an additional three months. At this point in time, (July 18) I am still waiting for correct decorative panels for my island, replacement doors for the chipped paint and warped doors issues. When those arrive, I will again have to pay my contractor to come out and install the previously defective items. In summary, I made the mistake of my life going with Crystal cabinets. The company needs to do a thorough review of its quality assurance program (if indeed it has one) and seriously revamp their customer service department. In the world of construction and especially remodeling, it is simply unacceptable to wait 6 weeks for cabinet problems to be corrected. It is unacceptable to ship out obviously defective merchandise, especially a second or third time when you know the customer has already been waiting too long. Because of these problems and associated delays, my contractor has billed me over $5000 to compensate for the workarounds, construction delays, stops and starts. I can’t say I blame him. Time is money and these problems have cost his crew lots of time. I fully expect warranty issues with the paint as it is so thinly applied that it most certainly will not stand the test of time. If I had any alternative, I would not have installed these cabinets. Now I am stuck with dealing with Crystal in the event the paint fails or completely wears through. In summary, I would strongly advise any prospective customer to look elsewhere