Gary - does Maytag have their own research and design team? How about management team? Do they have their own factories where they only produce Maytag appliances ? Nope they pretty much cease to exist. The few factories that are still open are an old Amana plant from that acquisition and that scion of cooking Magic Chef ! Maytag 's only value is in its name. Now , lets look at Gaggenau. While they are under they Bosch ownership umbrella , they have their own mgmt. team, in Gaggenau Germany. Their own factories where they produce Gaggenau appliances, and more importantly, a capable R&D dept. that comes up with things like full surface induction tops, side hinged ovens, pop up column vents, side hinged ovens. Some of that is shared across Bosch's other brands, like the induction, and some is not - like the ventilator. I'll let you slide on this one since your a techie instead of a big picture management guy. But, how bout gettin a clue before you start looking for interesting things next time. Lots of parts are shared in the industry, and not just within corp. entities. There are only a few fridge compressors on the market. Does that make Kitchen Aid a marketing arm of Sub Zero because the compressor will fit both ? How about the light bulb that fits your Electrolux and a thermador too? What about the door hinges that Bosch and Tdor and Gaggenau use on their fridges? Miele has the same thing too. That's a whole separate discussion because of the shared factory, but by your logic it'd make them just a " marketing arm" because the same part is shared. Why don't you offer some reasons why one should buy Maytag instead of trying to pick a scrap with me and crapping on some other brand to deflect away from what the OP asked. And speaking of interesting and tellin it like it is, why didn't you include your beloved Electrolux on your list of poor service companies and those that don't do their own service? Inquiring minds find a THAT interesting.

I always call back if I don't get a satisfactory answer/result to my request. 9 times out of 10 I get the results I was hoping for the second time around. And always get names. I've started telling them that I too am recording this phone call. I have an app on my phone that records both sides of a conversation. I have it for work related phone calls so if I'm not where I can write down information I can recall it at a later time. I've also found that (most of the time) women take their jobs way too seriously or act like they have a chip on their shoulders. Men are much easier to deal with. As always, keeping the high road and keep calm pays off...except for the time I told one Eastern Indian (who had no business dealing with the American public) that if I knew where he lived, I'd fly a plane thru his tent! This was shortly after 9-11. I think I broke my phone that day :(

Based on the photo below, your Thermador bottom-freezer refrigerator shipped with two glass shelves. On the claim form, I would provide the model number of the refrigerator, proof of purchase, and request replacement of the broken shelf. Include the upper photo of your refrigerator; add an arrow to clarify that only one shelf remains.

How annoying!! We had a problem with our roofer. We have a contractor doing our entire project, but hired a roofer independently because he was highly recommended and cost $10K less. The roofer's guys punctured a pipe, didn't tell anyone, and turned the water off. We didn't realize THEY had turned the water off (why would they?!), so our contractor turned it back on for us (late in the day, 6 PM) because he thought HIS guys who were working on plumbing did it. Next morning, water pouring out of garage. We ended up having to re-do the entire garage ceiling and fix/replace the pipe. Roofer insists it's not his fault because the pipe shouldn't have been there. And he insists they didn't turn the water off. Guess God came down from on high and did it, because my contractor ended up checking in with his plumber later and they said no one had turned the water off that day. Re: bringing in people from other states. We are bringing Dutchwood up from PA to do our entire FL house full of cabinetry. It is $132,000 cheaper to bring in our PA cabinetmakers here for two weeks and truck up EIGHT truckloads full of cabinets than it was to have anyone here make what we wanted! Bringing in the people you trust is worth it! At any rate, I hope your problems get fixed soon! What a hassle for you!