Crack & chip on new granite countertop - Is this normal?

11 months ago

We just had a portion of our new countertop delivered and I've noticed a crack on the piece in front of the sink cut-out, looks like it has been glued / filled in. Also, the corner is chipped on the front corner of the back of the sink cut-out, so it's going to be obvious with an undermount sink when it bridges with the other piece (there are 2 pieces connecting in the middle of the sink cutout).

The countertop dealer said that it's normal with granite fabrication and this is not a big deal. They are going to fill it in and it'll not be noticable.

My question is if this is really the norm and it's not a big deal? Is this going to cause issues down the road? What options do we have?

They are coming back in two days to with the other piece to complete the job...what should we be on the lookout for?

Crack - view from the edge front

Crack - view from the top

Crack - view from the bottom

Chip in the front corner of the back of the sink cut-out (where the other piece to be connected in the middle of sink cut-out )

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Joseph Corlett, LLC

10 months ago

"My question is if this is really the norm and it's not a big deal?"

It's not normal, but it's not unusual either. It's as big a deal as you make it.

"Is this going to cause issues down the road?"

No.

"What options do we have?"

You can rattle their cage for a discount or you can insist on the installation of an apron front sink. The crack isn't going to look any nicer than it does now. The chip repair could be inconspicuous.

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Comments (10)

PRO
Ouroboros Design
11 months ago
Looks like they cut the sink cutout at a hard 90 angle? If so, that is against industry standards, and is why it cracked. All inside corners are required to be radiused.
KW PNW Z8
11 months ago
I was thinking these flaws can be repaired & not be noticeable.

Wonder what @Joseph Corlett, LLC thinks?
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DeWayne
11 months ago
If the sink has a sharp 90 cutout, no amount of repair can fix that. It will always come back.
Fori
11 months ago
If the crack is already filled and you noticed it, do they really plan to REfill it so it won't be noticable? (I don't personally mind the crack. I like how cracks add bit of authentic rock feel to a counter, provided they are properly filled and won't get grungy.)

You said the chip is at the sink seam, right? So, it'll meet another piece and not be the sharp angle some people are fretting about. 🙄

I don't know if it can be filled to look good. I wouldn't want it to be filled black like the crack.
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Sabrina Alfin Interiors
11 months ago
last modified: 11 months ago
I dunno. I think it's a do-over at their expense. Granite shouldn't crack that easily. They either mishandled the install or they were using dull blades when fabricating.
Susan Davis
11 months ago
I would call a few kitchen/granite installers and see what they would do...also YOu Tube might address this with more information for you.....why are you accepting cracked granite in the first place...thousands of dollars and the intaller has priced it to get a profit and you are paying for his mistake? I would defintely get more info.
Susan Davis
11 months ago
dont pay him until it is right!
PRO
HALLETT & Co.
10 months ago
Some granites are a lot more fragile, especially when they have an inconsistent texture like this with big quartz chunks. My counter split in half along a vein, they fixed it and you’d never know. You also can’t judge a repair from 3” away (well you can, but life is too short). They obviously have to fix the chip, and see if they can make the fissure better. If not try for replacement.
aziline
10 months ago
I have some hair line type breaks like that. I brought it up because when they fixed it the edges weren't flush. I saw the guy start to panic when I brought it up and then relieved when I said I wanted it smoothed out. They did have to come back a different day to do that.

Not fixing the chip is just lazy. I'd be looking over the whole thing with a fine tooth comb and questioning everything too.

Crack & chip on new granite countertop - Is this normal?

Joseph Corlett, LLC

Comments (10)

Ouroboros Design

KW PNW Z8

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