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Professional opinions on the ripples in this floor refinishing job?

7 days ago
last modified: 7 days ago

The contractor told us the waves/ripples (or whatever they are called) appeared after the third coat of finish. You can’t tell in pictures but in person you can see these lines run across the whole room. We had him refinish floors in a house 4 years ago without this issue. He said this doesn't usually happen but also said he can’t fix it. First he said a glossier finish can help (this is satin) but then said a fourth coat of finish can cause other problems. He said this happens when floors are sanded multiple times. But this is the first time they have been refinished since the home was built in 2002. He said it's a big room with a lot of light and that makes it worse, but it will look better when we get furniture in the rooms. I let him know I wasn’t happy with it and he said, ”Don’t pay me then.” What causes this and what would be a fair resolution? Thank you for your help!

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