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vickysgarden

David Austin rose guarantee

vickysgarden
11 months ago

I had ordered Silas Marner as a bare root rose back in December, but it was not shipped to my zone 5 area until May 12. When the package arrived the rose looked extremely dried out.....in fact, much worse than the ones you see stuffed in bags in big box stores. I soaked it in a bucket of water and planted it, and have been watering and even misting those dried out canes, but after a week, no sign of growth. I contacted David Austin and submitted a return form, but am disappointed that they apparently will not refund shipping costs. Has anyone else dealt with them on a case like this? I have ordered many roses from them over the years and hope to continue doing business with them, but am disappointed by this policy.

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