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New drywall texture is like soft chalk. What to do?

Felipe Fernandes
12 months ago

We just removed all the popcorn texture from our house and created a smooth texture. it looks really nice. But i have noticed that the texture is like soft chalk. the tiniest bump against it leaves a dent and crumbles away. did the contractors do something wrong or select the wrong material? we also chose a matte paint instead of somerhing with shine so it seems to exarcebate the problem. any ideas would be helpful both on what we can do short of retexturing the wall again but what texture product we should use on another house we are renovating.

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