" They give no phone number so I have no way to resolve that with them. "

Tough for a business to function without one! It's there......just takes a bit of digging to suss out. It is also readily available if you Google.

If you have any questions, don’t hesitate to call us at 541-846-7269!

ETA: also suggest you read all the shipping info carefully. Generally, the more you buy the lower the shipping cost. According to their chart, if you buy 3 tubes the shipping charge is $26 for all 3 tubes, not $20 each!