Selecting new dishes from Pottery Barn, West Elm or Wms Sonoma
J. Appelbaum
2 months ago
last modified: 2 months ago
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sushipup2
2 months agoRelated Discussions
Pottery Barn faux fur throws...
Comments (37)You could also look at Arhaus. Theirs went on sale last week. I was looking at them because most are only 60" long but the Arhaus are 70" long. They are also wider (60" vs most at 50"). Also look at whether you can wash them or have to dry clean. The Arhaus ones can be mashine washed gentle, but the store emphaised to only dry on LOW heat. They had another customer who learned they will melt and matt if you use too high a heat setting....See MoreSherwin-Williams now partnering with PB & West Elm
Comments (6)I wonder how long have these been in? I went to SW this weekend, and happened to pick up a sample of Steamed Milk, which I now see is a PB color. It was not advertised as such there, however. That was my first time at SW. I was in line, waiting to buy the fan deck, and they told me I could just take it. I will be back!...See MorePottery Barn no longer has Customer Comments?
Comments (71)Without a doubt, one of the worst experiences I have had with a retail product. The ONLY upside was that they allowed us to return the products. Dec 2021 we went into a retail location and bought a 6 and 8 foot couch in white leather. We had a PB couch that we had bought from an outlet... it had a lot of miles on it and the back cushion stuffing was pretty flat as was the seating surface. We were hoping that a new one would a much better experience and bought it knowing that it would take 5 months to show up from Asia. We end up getting it in July, a couple of months late but it was really pretty, good leather and more comfortable than the old couch which we happened to store in the garage in the hopes of donating it. The new couch was comfortable for about a month, then it started having the same issues as the old, PB Outlet bought, couch. The back cushions provided no support and little padding... and the seat bottoms were starting to feel like we were sitting on bare wood. At this point we contacted customer service... Customer service was nice, but fairly useless and very inconsistent. Every call to them was like we were calling the company for the first time. There seemed to be no system to record our previous conversations. We were offered partial refunds and to have someone come out and partially restuff the cushions. In following calls we were told they could not restuff the cushion. On another call we were told they could offer more of a discount... on another call, that they COULD get new cushions, but would have to contact the manufacturer (wait... I thought PB was the manufacturer?)... then eventually we were told we could return one, or both couches. This purchase was expensive. After having the couches for about 3 months, we opted to return them. PB refunded the entire purchase, which I think was the best they could do in the situation, but it still left me with a couch problem. Reluctantly I brought the old, very well worn, probably a floor model, Potter Barn outlet couch in from the garage. And you know what? It's just as comfortable / uncomfortable as the brand new couches we returned! We are just going to restuff the cushions ourselves while we hunt for the next couch. We have furnished our house extensively from Pottery Barn, but based upon this experience we will only be buying from the Outlet Store as I think those prices are in line with the quality and durability of Pottery Barn's products....See MoreAnyone ever buy from West Elm?
Comments (8)Here is a link to the actual rug: http://www.westelm.com/online/store/ProductDisplay?partNumber=WE-PRODr543&storeId=17001&langId=-1&catalogId=17002&viewSetCode=E&parentId=WE-SH1RUGRUG&retainNav=true&cmsrc=WE-SH1RUGRUG I really like the look and think these types of rugs add so much texture to a room and are much more interesting than the plain sisals I've seen. I found out it's on backorder, but should still ship before Christmas. The lady I spoke with on the phone said I had 30 days to return, but I'm sure the shipping would be quite high on something that big. I guess that's a risk I'll have to take. Can anyone give an opinion on whether this looks like decent quality? It looks to be of a nice weight and thickness. The lady at West Elm said it's nothing like one of those flimsy dhurries....See MoreJ. Appelbaum
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2 months agolast modified: 2 months agoSusie .
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2 months agolast modified: 2 months agoM Miller
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