Wow... where to begin. I honestly signed up with Epinions just to help ANYONE who might consider doing business with this company to avoid making the same mistake I did. I could paste the series of BS emails that went back and forth between the company any myself, but I don't want to ruin anyone's day. I purchased a condo, which closed a month ago and planned on replacing the bedroom floors with some high quality cork. I was interested in the Evora brand, but builddirect is the only distributor for this. I thought it was a good business gesture to send me a free sample and the product was excellent. That's where the "good business" ended. I contacted two different Brents and David in the flooring sales department. Brent sent me the sample I requested and I told him I'd need to the cork right away so my condo would be ready to move into by 7/19/13. He said this specific type was due to arrive in their San Jose, CA warehouse on Thursday, 7/11/13, which is about 50 minutes away from me, so I went ahead and placed the order on 7/10/13 for about 360sq ft of Evora Canvas cork. I arranged with my contractor to pick this up, but builddirect notified me that there was some "mix up" with the shipping/purchase orders, and that it should be ready for pickup the next day (Friday). They contacted me the next day saying they are still sorting out the issue and to plan on picking it up on Tuesday morning instead. Of course, Tuesday morning came and went and they were still "looking into it". I told them this was very urgent and I MUST have this, no later than Tuesday. Tuesday at 5pm they tell me it can be picked up on Wednesday. My contractor made a special trip in traffic to go pick up the order and upon bringing it back, I discovered it was not the correct item... or even close to the correct item. Then I get the run around again, as they had been doing for a week, and told me they'd send a delivery truck to pick up the order and drop of the correct item. Thursday comes and more BS from this company. By this point I had contact James Komenda, the VP of Sales, along with every other manager involved to complain for nth time. They ensured me it would be delivered Friday, 8 days after it "supposedly" arrived in their warehouse. Friday morning builddirect setup an overnight truck service to replace the product, but at the end of the day on Friday, I get one final BS email stating that they don't even have the product I ordered in the warehouse... so basically they BS'd me for 9 days. Apparently, their overnight truck was just going to pickup their mistake at 8am on Saturday morning. I told them to come on Monday, which they finally did to pick up the error. In return they were willing to offer me a full refund, plus $400 for the inconvenience. Since the property has concrete floors, because of them, it is not liveable or rentable. Tenants were lost because of this and I'm not able to move in as well. The $400 token is going toward motel costs while I find a vendor who can expedite some comparable cork flooring. Lots of apologies, lots of hot air, and MORE INCOMPETENCE THAN ANY COMPANY I HAVE EVER DEALT WITH... AVOID AT ALL COSTS.

Strange that someone would have a bad experience with a store then friends not just a friend also buy from that same store and also have bad experiences . I bought all my appliance for my kitchen renovation plus a washer online. I live near a Warehouse Discount Center so they did not have the lowest price including tax and delivery so I did not buy from them. But have shopped there and bought minor stuff like dishes. I only had one problem buying appliances online and worked through paypal to get my money back. I just would not use an ATM card. Credit Card companies can come in and help if you have a problem too.

>>All of my cases were for products directly from Amazon, fulfilled by Amazon and shipped from Amazon no other parties involved. >> Amazon makes ABSOLUTELY NOTHING. They are a third-party seller, an electronic marketplace. Of course there were "other parties" involved - they have thousands and thousands of vendors. If you ever look on the items you've purchased, you will notice that there is a distinct difference between items that come within 1-2 days of ordering, vs. items that arrive shipped from the vendor, where the vendor needs a few days to process the order and THEN sends it to you from their site with 2-day shipping. On items that reach you within 1-2 days, Amazon covers the mfg's UPC code with a sticker that has a proprietary warehouse code. This code indicates where it's stored so they can retrieve it ASAP when an order comes in. This is why Amazon has built massive warehouses in specific locations throughout the US. Amazon's logistics process are the true marvel behind its success. Wall St. hated his long-term strategy, but Bezos was correct that fast fulfillment and e-orders were the future of retailing.

I would never accept those cabinets in the shape they are in, and you shouldn’t either. But you let them put them in your house, I would have started having them opened outside once I got an idea there was going to be a problem. I would cancel the new order, and demand a refund for damaged goods. If the designer and or cabinet maker refuses, take them to small claims court. Your pictures are excellent and show just how bad the cabinets are, and you just need to show them in court, with the bill paid. (If it’s on a credit card, hurray- call the credit card right away and tell them the situation and you don’t want the company or designer paid until restitution has been made, ie you get your money back, they can come pick up their junk). $18000, wow you got had I’m afraid. Hope they’re on a card because the credit card company should back you up. I would also file a report with the better business bureau and any home improvement review sites in your area-especially if they give you a hard time. Keep us posted. Hope it turns out ok.