DYSON horrible customer service
rockybird
last year
last modified: last year
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mtnrdredux_gw
last yearBunny
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Horrible Service at North County GMC Escondido
Comments (1)"Needless to say, I'm going somewhere else to get the repairs done. How many technicians do you think would call the wife of the person dropping off a vehicle and have her authorize repairs for her husband's vehicle?" I have a question, when the advisor called your husband, why didn't he simply tell him to call you instead? Why didn't he immediately call you and tell you that they had just called him? There is a certain level of responsibility for this problem that lies right there. I just realized a second question. According to California Law, what repairs are they permitted to do, and you responsible to pay for without your signature in advance? BTW, are you going to post this everywhere on the net? :) In our "system" we have room for six phone numbers, and we can specify primary and secondary calling numbers. If I could not get hold of the primary person for any reason, I'll call the secondary in a heartbeat. Typically in our shop it is my wife's responsibility to be the service advisor. There are many times though where the technical aspects of a repair exceed her ability to explain them and when that happens I have to stop being the technician, and put on the owner/service adviser's hat.That does not occur in a dealership, the service advisor is your contact, not the technician. I can't tell you how many times people force us to pay phone tag when it comes to getting hold of them, and worse yet we call one family member, only to have a second or third call back and want to have the whole scenario explained again. The funny part is, if you can consider this funny is when they do this it is simply for curiosities sake, not because they don't trust what we are telling them. Every one of those phone calls eats at the shops (my) productivity per hour. To solve that issue in some cases we even use e-mail when appropriate. OK, that was the PC side of this. Now for the rest of the story. There are several stereotypes at play here, for one calling the husband whether you like it or not is not uncommon because of the first stereotype where he is expected to know more about the car than you would. Of course the truth is, that isn't the case if your the primary driver, you would know things about the car that he would not. Gender really doesn't play a role anymore when it comes to mechanical knowledge, cars are such complex machines the only people who truly know them are the men and women who actually work on them. Which brings us to the second stereotype, you in all likelihood never talked to the technician that actually worked on the car, you talked to the service advisor who is supposed to relay information between you and the technician. Anyone attempting to pull a technicians concentration, and especially his/her time from the a vehicle is directly risking causing a mistake to occur on the car that the technician is presently working on, and your also stealing the techs time because he/she is likely paid flat rate which does not allow room for any interruptions. (More on that another time) Your flying off the handle and posting this everywhere suggests that you might not be easy to deal with all of the time. Or said another way, your husband might be easier to deal with than you are. If this is genuinely the case then its human nature to call him first and has absolutely nothing to do with who knows what about a car. There are people who have aggressive tones that my wife simply cannot deal with. That being the case I am often forced to have to make those contacts. There are others who's attitudes come across as if they are superior to us (me) and love to shove our faces in the dirt because "If we (I) were smarter I wouldn't be fixing cars for a living". They get shown the door and are not welcome back, ever. Which leads us to this important issue. "Horrible Service At...." If they are smart, the last thing they should ever do now is allow you back into the building. You started off saying you won't go back, they should be satisfied with that arrangement. The problem is consumers have been trained by businesses to act out as you have here, in effect rewarding people in the past for doing what you are here. They would start giving the business away to you in an attempt to make you happy. Experience has shown that was a fruitless effort in the majority of cases. Once the relationship is broken, its best to walk away and take care of the rest of the customers. Now imagine something happens to your truck where they are the only ones within miles that could truly handle it, and you are simply not welcome back. That is something that is happening quite often and its called firing the customer. I can think of one fellow on my list who has tried three times to come back to my shop instead of having to drive forty miles one way to a dealership to have his car worked on. It never occurred to him that the technology on his car required a greater investment than the average shop would make and his choices ultimately came down to me or the dealer on those three occasions and I'm no longer a choice for him by my own preference. As an independent technician, if I read this and you then showed up at my door, I'd be hesitant to take you in as a customer. I'm very good at fixing cars, but not so good with certain types of people. "One has to know his limitations"...See MoreAmerican Universal Corp Horrible Service
Comments (3)I know it's frustrating not to get a response to an inquiry, but to be honest, because of internet security issues and the manner different Interent Service Providers handle email delivery there is really no guarantee they even received your email. Our ISP will randomly reject an email if it's system feels it's a threat. So after my own personal experiences I have a hard time writing off a company just because I didn't get a response to an email inquiry....See MorePfaltzgraff customer service horrible
Comments (6)I have to agree that a year is too long to expect them to take something back. It's a risk you take when you start buying things before your plans are in place. Any profit from that sale has long since been used to pay salaries and other expenses. Plus, if there have been any tweaks in the pattern since in the last year or so, that set may not be an exact match for what is out there now and you'd be asking them to eat that. And quite frankly, a lot of folks aren't honest with stores and companies and would save the box and return a set they'd be using. The longer the time that has passed, the greater the risk to the company and most folks know that the majority of companies honor returns for 30 days with most of the remainder being 60 days -- a few go to 90. I also have to agree that the customers a business would be most wiling to lose are those who expect exceptions or who create problems. Posting an ad to sell the set on CL (good idea about not having to ship), the local grocery store bulletin board, local newspaper or even ebay won't take you that much time. You probably spent longer talking to the company and posting here. Get what you can for them and look for a good deal on the new set....See MoreCapital Culinarian Huge Problems - HORRIBLE customer service!
Comments (84)I bought my 48" Capital Connoisseurian on October 14, 2014 from Trevor Lawson at Eurostoves. I liked it so much I have purchased another, a 36" for another kitchen redo. After researching many stoves I chose the Capital for the stovetop. The open burners have the best flame distribution and heat levels of any stove i can find. And the stove has performed quite well since until a few months ago the thermostat for the oven was not working. I called their service company and new thermostats were sent straight away. However a service person is not to be found. I went on the Capital Cooking website and searched the "Find a Dealer". I called dealers in New England, they were not really dealers, they don't have a stove in their showrooms. If they don't sell them, they don't service them. So I called dealers on the west coast to see if they were ghost dealers too. I only found one, a large design center that stated they carry the Capital stove line. I did find a local guy that said he could replace the thermostats for me which he did. They do not work properly. Yesterday was Thanksgiving, I had 24 guest relatives from around the country. I did a lot of math figuring out what to set the oven controls to in order to get the actual desired temp inside the ovens. There were a lot of adjustments throughout the 5 hour cooking time. I was really lucky, because the fire behind the back panel didn't start until after the turkey was done. Now I have a $10,000 stove with no service person to call. And another I hope does not break anytime soon. What a dilemma. I see that most recent chatter is 2 years old. So have the service issues been solved, or have folks just given up, purchased other stoves, and moved on? I like to get this one fixed. Located in CT. Has there been any success finding a service person?...See Morerockybird
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