Certainly call the company you bought them from. I can't say this is the cause of your problem, but if roller shades are not rolling up evenly side to side, they can scrape against the hardware at the top. If that's the case, it is a simple adjustment at the top. It is called a skew adjustment.

Hunter Douglas is sketchy with their warranty. It's limited. If they're newer blinds then you should be ok but I've had trouble with HD in the past because I've actually 'used' my blinds. If you put a blind in a window with sun exposure, they consider it normal wear and tear. Their extra cost is definitely not worth the expense. I've stopped buying from them and used blinds.com instead. Much less expensive and great service. Quality is just fine.

If you go to the Hunter Douglas web site you can find info. The wider the blind, the more problems you will have winding it up. Some blinds have batteries in the head rail. May be a pain to replace. You could use a power supply with a transformer - but you will need an outlet. Vignette - Hunter Douglas Web Site

For anyone ordering drapes: here's what I learned going down that rabbit hole ordering linen drapes for our living room: I called a couple local places for a quote (local window covering stores tht sell everything) and they pretty much laughed at me when I asked to get a quote and said plan to spend 10k for drapes for a large living room window. Apparently they are not looking for business? A couple places never called/email back. oh well, moving on I checked out the following: 1. Jcpenney/HomeDepot/Macy's custom window treatments: all served by Custom Decorators Inc. (CDI) (for extra fun, check out their yelp/google reviews). When you call each store for window coverings, the call is answered by Custom Decoratr's Inc answering as JCp/Macy's/HD. From start to finish, everything is handled by CDI, but you think you are working with Macy's/HD/JCP. If there are any problems, there is noone at JCP/Macy's/HD to help you. I found this out when I didnt get a call back from JCP, made a call to Macy's, scheduled an appt., called back to JCP and learned it was the same designer that I had an appt with Macy's. ( why they wanted to schedule me through macys and not JCP?) For drapes and hardware, CDI sells just kirsch brand- it is not explained to you when you schedule an appt-they tell you you'll meet with a designer who has tons of drapery samples and choices. After the free in home consultation, I was nver given a quote. Btw, JCP used to have awesome custom window treatments but within the last 2 years outsoruced to CDI. :( 2. Shade Store- tested samples from Smith and Noble, loft curtains, and a few others from etsy. Shade store had the best quality linen drapes and that is who we chose. Smith and Noble was a close second, but I didnt like how my phone/email was slammed from SN "designers" wanting to "help"-aka get me to order from them. I blind tested my husband several times with samples and shade store always won out. Shade Store also makes curtains for restoration hardware. We did not choose the drapery hardware from Shade Store as the cost of purachsing hardware thrugh SS was at east 2x the cost ( shade store uses Forest brand drapery hardware, good but not "the best"). Shade store has an awesome selection of samples and I felt like all the fabrics were extremely high quality. If there is a shade store in your city they will come out and do a free measure which was very helpful. I was able to work with a design constustlant who was very kind, knowledgable and able to help out getting my cost down. Installation is extra - I felt $500 install was a little steep, so we will be installing ourselves. 3. Drapery Hardware: check out Designer Drapery Hardware, they sell all top brands of hardware: after a lot of research and help, we ended up witha custom Kirsch 1 3/8" desgigner metal motorized rod that can connect to your wfi, and its decorative at the same time. kirsch has several finials to choose if you wantfancy, and plain finials if you are going mdoern and simple. Deisgner Drapery Hardware will schedule a design consultation with you before you order for free, I must have called them 5 times and and they were as patient on the 5th call as the first. Before ordering drapes, be sure to spend time on their website playing around with the different types of hardware-lots to learn. If we hadnt gotten motorized, I would have chosen "select" brand drapery rod. Drapery is expensive and all in for a 13 ft window- linen drapes with a motorized decorative track rod is coming out to 4k for our project. This pricing is similar to plantation shutters we've purchased through jcpenney cutom decoratoring in the past. ( before they switched....booo- they put out at least 60 longtime employees with this change) One note, a lot of the companies have these eternal 20% sales- this is true, but I found their pricing to be very dynamic- both the drapes and hardwre price went up the next day after I ordered. i'm sure with supplies and shipping pricing has gone up quite a bit. Hoping these reviews are helpful for somone out there-drapes were our only choice for this window, it was a big learning curve and thankful to find a solution that completes the room.