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Experiences with Mirror Home online retailer

last month

I'm wondering what professional interior designers' experience has been with Mirror Home, an online retailer to the trade for mirrors and custom framing, and on Houzz. They have a wonderful selection and impressive website so I set up a trade account with them, but have a couple of very simple questions and have had no luck reaching a live person through their phone number or email over several days. Despite leaving messages, I have received no replies/responses. This makes me very leery to actually place my first order. I mean how can you resolve potential issues, e.g. backorders, leadtime/shipping delays, or damage in transit if you cannot reach anyone at the company? Would appreciate hearing other's experiences, positive or negative with this company.

Thank you!