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Help What Went Wrong with my Shower Floor

Michelle K
last month

The pictures show my shower floor which has only been used less then 10 months post renovation. The grout is a mildewy disaster (original color is alabaster, which was really light!). There are small chips/holes in some spots (where I can see through to whatever is underneath). The coloring isn’t as bad in spots where the grout seems more flush with the tile (most other places the grout is not up to the height of the tile). Contractor used custom building products fusion pro which is supposed to be mildew resistant.

Any ideas what my contractor messed up? Would adding more grout (after a deep clean) help? Or does it seem like we will need to rip out the tile to fix this?

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