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Has anyone had this experience with their PB chesterfield sofa?

2 years ago

We purchased a rolled arm chesterfield sofa in Crypton everyday linen (oatmeal) almost five years ago. There are now about 10 holes on the back tufted portion of our sofa as the buttons have seperated from the fabric. (The buttons are still attached to the foam inside, but they are not visible as they have sunk into the couch leaving the fabric loose (untufted) with an unsightly hole. We consulted an upholstery repair shop and were told the fabric must have expanded (stretched out) in the areas where it had been tufted and this caused the buttons to seperate. It cannot be fixed for less than it would cost to replace the sofa. It looks really awful so I've been layering large throw pillows to hide it. Everything else about the couch works well, it's comfortable, the size is perfect for our space, the color was nice and the fabric breathable and it used to be beautiful in our space. I would like to replace with the same couch but with a different fabric this time but I'm concerned that this might be a common issue with the (non leather) chesterfields. Our SA has recommended the everyday velvet but we have two large velvet accent chairs and I prefer to mix up the fabric a little with my sofa. We like the linen look of our sofa so I'm considering the performance slub cotton since it's so similar in feel to the everyday linen, but I'm afraid to have the same thing happen with the next couch. I would have thought our couch would have lasted a bit longer than it has. PB has told me they've never heard of this happening before. Has anyone had a similar experience?

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Comments (2)

Mrs. S
2 years ago
last modified: 2 years ago
I can't say I have, but the customer-service aspect seems nonexistent in your case, yes? That they've never heard of this happening before should cut in your favor, if you ask me! If they are so confident in their workmanship/materials, why aren't they going to stand behind the ONE CUSTOMER who had this terrible experience?

I don't believe that they have never heard of this. Perhaps that's because they don't allow reviews on their website? I'm not a PB hater, but why would you consider purchasing another sofa from the same company who won't stand behind the first one, which failed after only 5 years?
HU-835369318
Original Author
2 years ago
That's a good point, and one my husband has brought up too. I've been looking but I haven't found any sofas I like as much as ours, at least not in that same price point. I guess I was hoping that maybe our's was a fluke, and a different fabric would hold up for many years. I am disappointed in the customer service though. You made some really good points.
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