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neenahcrest

Window disaster

New York 7a
last year
last modified: last year

Hello Houzz Community,


We are having bad water damage on our newly installed windows. Please help.


Our house is a 1935 brick house, the original windows were replaced with replacement windows 2 years ago. Now many are showing water damage on the plaster wall. The exterior railing is buckled, maybe because the underlying wood frame is expanding. Some are probably developing into a structural problem.


See pics.

https://photos.app.goo.gl/oBuTSdQQEXQhCPwP6


The installation had problems from the initial installation. On the first installation, the metal cladding at the top and bottom was attached to a brick opening with caulk. There was no flap/flashing at the bottom or the top. There were almost 0.3" gap between the side flashings and brick opening. There was no caulk nor seal on the side flashings. 3 months later the installer came back and cladded over the windows. I believe they did not detach the bottom clad. The side flashings were not caulked shut in the remediation process. There was a 1-year warranty on labor which expired about a year ago.

We did not see the damage until recently, because the most severe symptoms were behind the radiator in a poorly lit room. Plaster damage surfaces slowly.


A GC we trust assessed the situation as a possible condensation problem. He recommended replacing the badly damaged wall with drywall, so then the condensation should go away.


The window installer is sending their staff for a water test next week.


At this point we are guessing that the windows will need reinstallation with proper flashing and insulation.

Structural repair will probably be needed.

Plaster wall would need a major repair, if not a while wall remediation.


What is the best approach to stop the bleeding? Where to go first?


A home inspector?

A new window dealer?

A GC who can do window reinstallation, structural repair and plaster wall repair at the same time?


Our GC said it will cost about $3000 per window just to address the structural problem and the wall. This does not include window reinstallation. That feels like it's more cost-efficient to go to another window dealer and let them gut the old windows and install a new set.


Another problem is that even if we go that route, the windows we want may take up to 3 months to deliver.


Thank you for reading. Hope there is a solution to this.

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