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KitchenAid 36" induction cooktop..

last year

I have a newish (less than 4 years old) KitchenAid 36" induction cooktop model number KICU569XBL. It's been a great cooktop in terms of performance, style, and cleanup... Until tonight. My wife was sauteing in a Le Creuset cast iron skillet and boiling water in a steel pan. Nothing was at extreme high heat.

She heard a fairly loud popping sound and the cooktop went dead.... no lights/power at all. Checked the breaker and it was not tripped, but I shut it down and waited about 20 minutes and flipped it back on. Nothing. No lights, key response or anything else.

I am very pessimistic that the main control board is fried... so that means big $$$.

Anyone have any similar experiences?

Oh, and while I'm venting.. our other KitchenAid appliances have basically sucked too in terms of reliability. Refrigerator.. KRMF706ESS had a wiring harness failure (fixed twice under warranty), total icemaker failure, an issue with the fridge suddenly losing cooling (fixed with breaker reset) and most recently the left fridge drawer would bind up with no internal obstructions. Turns out (we believe) that the shut down icemaker was leaking water to the tray under that drawer and it would freeze and obstruct the drawer movement. Solution? So far, melt the ice with a hair dryer shut off the water supply to the fridge. Oh, and the dishwasher randomly loses power and a breaker reset is necessary.

Well I can say that our KitchenAid stand mixer has held up well!

Of course one might suspect electrical issues could be the cause, but we completely redid all of the wiring to the kitchen including a new 200 amp subpanel and all new dedicated wiring to each appliance.

Thanks for letting me vent!

Gusman

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I am so sorry you are having such an ordeal, I would be frustrated too. What about the place you bought the cooktop from? My appliance dealer, an independent dealership not a big box, has immediately replaced defective appliances rather than make us wait for parts. We bought a refrigerator that worked perfectly but the compressor was overly loud. They replaced it no questions asked. Your cooktop was only two weeks into use; that is still brand new IMO, your dealer should stand behind their products.
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The KICU569XB only has 12 power level settings, for me that is an instant pass. In addition you have to select the desired hob and then manipulate it as desired. Then when you want to operate a another hob you have to select that hob and then manipulate it. There are no separate controls. This is another huge con for me. Separate controls are a must for me. In a situation such as a boil over, I don't have time to try and figure out which hob to try and turn down or off. it can be confusing, I used have a unit similar to this. It is now in a rental property, the tenants love it though? The FFIC3626TB is better in the control area, as you do have separate controls for each hob, however it looks as if you are limited to 11 power settings, This is not that critical on the high power settings, however down low it can be crucial for delicate dishes. The FGIC3666TB seems to be Identical to the FFIC3626TB except for the price. The FGIC3666TB is cheaper. The controls are identical. so you are still limited in how much precision control you have. If I had to choose between the 3, the Kitchen Aid would definitely not be considered IMO. The other two just how much you would like to spend. May I suggest FPIC3677RF. This unit has knobs, the only down side if you are insistent on touch controls. 19 power level settings which is very nice. A bridged unit for use with a griddle. It is about as much or a bit cheaper than the Kitchen Aid depending on where you decide to purchase it. Even though they are knob controls it is totally electronic. Not many fancy features, but it does what is was designed to do very well IMO. Hope this helps
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