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Help! Can this be fixed? Floors refinished with Bona Mega Matte

Melissa Galli
last year

We had our Bruce Hardwood floors refinished to achieve a more natural appearance. The contractor used Minwax Dark Walnut with two coats of Mega Mater Based Matte finish. The floors appear to be scratched but it’s not below the surface. Just markings on the finish. Contractor is saying nothing can be done and it’s because of the Matte finish. We feel there was an application error. Harder to see in photos. It’s much more pronounced with the naked eye.

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