I would phone Monday to inquire, Ryan.

I know my order is coming on Monday. I received a shipping notice via email with tracking information.

Ryan, I had the same thing happen, as I picked the week of April 18 for shipping since the site said the roses I ordered would be ready then... after a while, I called RVR.

Janet, the owner, answered, and said she was working by herself, two staff were out, and sounded a bit indignant because "she was 83." =) She also said just because the site said "ready after April 18" didn't mean it would ship right on April 18! And lots of people were asking her about that... =)

I told her no problem, happy to get the roses. They finally shipped here to south Orange County two weeks after I thought they would. I expect they are coming soon but call her if worried.

I received my order the next week from when I ordered

Thanks everyone. I called today. They hadn’t gotten to shipping it yet but I explained I will be out of town soon so she agreed to prioritize them this week.

yep! I got my two rouge royales :)

Aaron, lucky ducky

Were you on the wait list for RR ?

You getting them gives me hope that I will too, eventually.

I ordered Rogue Royale too! And since I’m a masochist apparently I’m trying Dolly Parton despite what everyone says.

Between Dolly and Neil Diamond I’ll have plenty of spraying and agonizing to do.

I went on the wait list Again

I am taking no chances of missing out

I got mine the week it was meant to go out (last week of April I believe) and they are all budding up.

Long time NYC community garden gardener, first year growing roses (now live in VT). Got the Suzanne Verrier Rosa Gallica book recommened on a thread here and went into a deep dive

Took 800 pics of my first Belle de Crécy yesterday. Grew up on the same block as a public rose garden, and my grandmother grew roses. Long time dream I wasnt evem consious of till I started. So pleased and excited for this adventure. Thanks for all the knowledge on these threads.

How lovely, Megan! I look forward to updates as your garden grows 🙂

welcome @Meghan (southern VT, 5b)! Love hearing about your story.

That is crazy Janet is not only 83, but also working by herself. You'd think she'd have more help RVR being as popular as it is... not a big box store but you would think some staff.... especially at 83. I did call her once, she picked up, and I felt reassured my order was received despite lack of email confirmation and ability to set up an account.

Help is hard to find here. There have been many workers lured to the marijuana/hemp growing industry. Also workers can get sick or pregnant.

I thought I remember reading Janet got some great new help last year? Am I imagining things?!?!

I met a lovely helper in person. I think when the poster called Janet was the only one there at that moment. That is not to say she has no help usually.

When I called Janet answered but she was giving instructions to somebody in the background so I think she does have help. But this is undoubtedly their busy season and many nurseries are having a hard time getting orders shipped out on time…my orders from Heirloom shipped on time but they posted a video saying they’re short staffed. Regan and Edmunds orders were late.

She definitely has help. I think I've both emailed and telephoned with multiple people.

@oursteelers 8B PNW Yes, I remember the same thing. In fact, I remember a post from the new "manager" of the nursery from a year or so ago (I don't think it was here), where they said that they were getting things back under control and really ramping up the production of their "wait list" roses and the customer service.

I’m still waiting on my Rouge Royale that i ordered in March. It was scheduled to ship April 25 but nothing has arrived yet. I emailed weeks ago and never got a response. No shipping notifications yet either. I hope I receive it before the weather really heats up here!

Do phone Laura on Monday.

Well, after another month of no word, I emailed this time...and this time spoke to somebody different who informed me that Rogue Royale didn't grow well and was unavailable. They refunded my entire order, but it would have been nice to have them contact me.

Guess this winter I'll have to think about it some more. I'm still looking for a Lemon Spice that was sold out everywhere last spring, and I sitll think I'd rather have that over Rogue Royale, but so far I haven't had luck getting either...

That's interesting your entire order was refunded instead of just that 1 rose & the rest shipped. That happened to me ordering from High Country when a rose was out of stock - they waited for me to track them down to see what I wanted to do. I made 3 orders at RVR these past 2 months and they were all promptly shipped.... sorry about your frustrating experience.

Ryan, I'd probably stick with Heirloom for Lemon Spice. It's currently out of stock, but it'll come back soon. Get on the waiting list. My last two, I got from Heirloom in Nov 2016 on sale for $30 each. Current non-sale price is $42, but you're gonna get a big gallon plant. I think I have 5 of them total... one of my top faves. I have a fairly neglected cutting of it in a gallon pot that desperately needs to get up-potted, that I could send you for the cost of shipping if you get desperate.

Thanks Susan. That’s a lovely offer and I may take you up on it this winter. I’ve been on the waiting list since December at both Heirloom and RVR and have gotten worried they’re not actually growing Lemon Spice, but maybe it’s a hard one to root. It was also a cold winter up in Oregon so both RVR and Heirloom may not have gotten a lot of things to grow as big as they should.

My entire order was refunded because I asked for a full refund. It’s too late for me to plant things now—even here on the coast it’s gotten to 78 all week, and I’m going to be gone sporadically this summer so I don’t want anybody to fry.

Good deal, Ryan. I have found that Lemon Spice is extremely easy to root... I have given several cuttings away over the years to friends. I rooted this one for a teaching colleague, but there were issues... long story. I'll pot it up to 2 gallons, start taking much better care of it, and save it for you as a back-up, just in case. I'm happy to send it to you. Honestly, I trust Heirloom way more than RVR, no offense.

I spoke with Janet (I believe that’s her name?) from RVR about a month ago regarding my Rouge Royale order. I was told the same as Ryan, that RR hadnt grown well that year and my plant needed time to grow more. She offered to wither refund my order or hold my plant until late summer when it was large enough to ship and send it then. I opted to wait until the end of summer to receive it. I did have to be the one to initiate contact but strangely she called about a week after that to discuss the same situation with RR. Maybe she forgot that we had already made arrangements? I know business has been CRAZY for these nurseries and I can see how my one order may get overlooked. It’s tough waiting though!

Interesting @LauraLG Z5b-NwPA. I actually called Janet in late May to discuss my order and was Janet seemed surprised I hadn't received it yet, and when I told her I was traveling in June she said they'd prioritize the order to ship out ASAP. Then...nothing.

She must not have looked at the order to see it contained Rogue Royale, otherwise she could've told me right then it wasn't ready and I would've just waited until end of summer. Oh well. I had the same thing happen with High Country--my order never shipped and when I called Matt told me several roses needed more time, and I also know this was a weird winter in a lot of places. So I don't blame RVR really...just wasn't meant to be.