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Hardwood Floor issues- Bona Fast Dri Stain or Contractor issue?

CsDezigns
last year

Hello,
Help! I recently had my hardwood floors refinished by a ’certified Bona installer’… we chose this product after reading the detailed protocols and best practices…
I now have swirl marks, see horitontal bands across my floors, and numerous other issues. The installer says it’s the color I chose, ’sometimes it does this’… which is ridiculous. After looking at some camera footage, I see the workers actually phyically working on top of the stain as the rub stain on and off, using rags and no gloves, walking through the stain with dusty shoes and walking on the bare floors with stained shoes…and sealing over the dusty shoeprints on the new stain without cleaning, and making wide passes vs. long narrow passes as they apply the stain. I see large circular movements as they wipe off the stain. Am I incorrect in not believing ’it was the color | chose’? Please help! The owner of the company is coming to look later today… likely to convince me, its not their issue..it’s my selection. Help!

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