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sandychin

popping and hollows in glue down engineered on slab

2 years ago

I bought a new build condo on the water in Florida. I upgraded to a wide plank oak engineered glue down floor. I closed on 30 Oct and moved in at the end of Feb. I had the AC at 73 all the time but when it got colder than 73, I ran the heat. The floor started having popping and crunching when walked on in mid December when it was starting to get cold. We didn’t have much fluctuation in the weather. It was mostly cold in Jan and Feb and part of Dec.
the flooring contractor and builder rep visited in late Jan and the temp inside was 65 degrees. They say the reading at the moisture level was 3.4 on their meter that day. They showed a picture of that, but no one else was there at the time so I dont know if it was manipulated.
The flooring contractor offered to do the hole drilling in the areas that popped - more than 20 in about 1100 sf. I said I would first get an independent inspection.

The independent inspector reported that the floor was not flat within tolerances of the manufacturer In. Several places. He said there were no site issues.

The developer/broker, and the flooring contractor and builder are saying there is nothing wrong with the installation. It’s only got a few small pops right now but when it’s cold outside there are lots and it changes rapidly for the better when it gets warm. I’m on a concrete slab over the garage level.

I think in the winter it will be popping a lot, since a lot of the floor is hollow. Some of the seven foot long boards have two feet of hollow. Ive been told by another pro that injecting glue in a two foot hollow won’t work, but this flooring contractor says it makes no difference.

If they give me an extended warranty, the developer says of course they should add verbiage that as long as I keep it in the right humidity and temp range they will take care of me. However, I’ve been doing that and have other pros that got acceptable range humidity readings Including the certified inspector, with photo evidence, but they reject that.
What if the floor was humid for a couple of days? Would that void the warranty if they can show that the meter reading is a bit off twice? I don’t know how it would be too humid with consistent cold weather, no one living there, windows shut most of the time. No showers, no cooking, etc.

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