Hmm. Sounds like you're doing everything properly. I have no experience with incense indoors, but you're avoiding the two biggest mistakes by not over-watering or over-fertilizing. Incense is a greedly light hog, so you may try increasing its light exposure, but from you description it sounds like you're already treating it nicely in that area. The one thing I don't think it is, is the infamous Incense virus. That appears as yellow splotches on the leaves when the plant is stressed, making it look chlorotic. Your descriptions don't match this, so I don't think stress is what's hurting your plant. You might--might--try increasing the amount of water you give it slightly. You don't mention wilting leaves, which can come from over-watering, but the crisping effect may be from slightly under-watering it. If your main plant is large, it will use more water even as it's able to tolerate more extreme conditions. Also, do you have any clay in the potting soil? Broken pieces of clay mixed in with the soil make it easier for passis to take up certain nutrients, so that may help as well (no need to fully re-pot, just press some deep into the soil or maybe lift up the root ball and place the pieces underneath if that's possible). Good luck! Incense is a tough plant, and will tolerate a lot of trial and error on your part.

Thank you, everyone. Raven, you hit the nail on the head...I wasn't using my regular AOL password. DUH. :) It works perfectly! Thank you, daylilydazed, for the heads up about checking the web AOL spam folder from time to time. This is such a great group of people. You are willing to share your time and talents and it is greatly appreciated. One more question. If I wanted to add my husband's AOL screen name so he can use Thunderbird, too, do I just go through the same steps I went through to set up the account? Is creating a new email user the same as creating a new account? Thank you. Pam

Thank you, roselee, for referencing this how-to in another post. I find the houzz' Help setup to be lacking. The answers may all be there, but finding one is like a scavenger hunt.

In order to send a message to another member, both of you must activate the messaging function. Let's say I already activated mine via the account settings, and I want to message Breton whom hasn't activated his/hers yet, I will not be able to see the "message" button on his/her houzz profile page until he/she turns on that function. Following/Unfollowing only affects this function if you select so. Make sure you go to your account settings.. Edit Profile > Advanced Settings (on the left side bar) > scroll down to "Privacy Settings" You will see the option to "Who can message me" You can select anyone or only followers can message me. Hope this helps. Bernard