Recent experience buying Soapstone?
building2017
2 years ago
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Thomasville - recent bad experience
Comments (0)About five years ago, we bought a dresser from Thomasville. The customer service was excellent, and the dresser is of outstanding quality in all respects. In August, I went to buy nightstands to match the dresser. I bought one off the floor and ordered one, paying in advance. It took 95 days to get the nightstand. While I was waiting, neither my local store nor Thomasville's home office would give me a straight answer about what was taking so long or when I would get the nightstand. The home office would only communicate by email. Eventually, Thomasville's home office implied my local store was responsible for the delayed delivery but would not be specific. I suspect the local store was either juggling cash and orders or trying to save on shipping costs by combining my small order with a bigger one (which would be fine if they were honest about it). When the ordered nightstand arrived, it turned out to be Chinese made. The legs were wobbly, a leg to apron joint was broken, and an edge was slightly splintered. All these things are easily fixed, but should not exist in the first place in a $500 nightstand. The Chinese stand's joints are constructed differently the joint's in the U.S. made stand I bought off the floor. It will be interesting to see how the finish and wood hold up over time. All in all, this was one of the worst customer service experiences I have ever had. I was wondering if this is just par for the course with Thomasville now. Has anybody had any recent good or bad experiences with Thomasville?...See MoreRecent Kitchen Craft cabinet experience?
Comments (3)I'm not sure when they were sold to Masterbrand but I'm pretty sure they are still being made out of the factory in Manitoba. Off-gassing would be pretty much be restricted to exposed particle board - not much on a kitchen cabinet. They are not going to off-gas through the melamine. As Kitchen Craft started as a Canadian company it is probably worth mentioneing that plywood construction is simply no that big in Canada - in part because of the predominance of frameless construction. Frameless construction is probably better served by particle board than ply (particle is less prone to movement and offers a more uniform surface for the adhesion of the melamine than ply). I have custom 1\2 particle board frameless cabinets in my condo that are 25 years old and the boxes are fine. My Mom had some of the same vintage and the boxes were fine. It's about your comfort. Just remember that for framed construction the thickness of the material used for the sides and tops is often not the 5\8 or 3\4 used for frameless....See MoreRecent CL experiences
Comments (27)I've been on both sides of the fence with CL, buying and selling. We have furnished our house almost totally with items from CL (and Ebay.) As I buy new things I turn around and sell the old ones. What I've learned from selling: People love to bargain so always price some wiggle room into the ad. Sometimes you'll get the full price but sometimes you'll have someone one offer you less and that will be fine because you priced accordingly. But also know what you will take. And after a while you get a feel for the flakes. Example - I bought a chair a few years ago for $10. Darling little thing that I used in my office until I upgraded to another CL find. I knew I could sell the chair for $10 but I wanted to see if I could get more. I priced it at $75 and a lady asked me if I would take $50 for it because she wanted to get it for her granddaughter. I said sure, we set up a time and she never showed up. A few days later she wrote and said she forgot to come by and she still wanted the chair but she'd bought so much for other grandkids could I take $30 and I said no. She'd lost her chance. I just sold the chair for $60 Sometimes you can't tell what's going to be popular. I had a rolling clothes rack that I could have sold 30 times based on the responses in the first hour. Antiques, to get your price, you need to be willing to wait. On the buying side I've learned that when things are for sale in certain areas that I will usually get a good deal on something in great condition. CL shrinks the pictures now to a smaller size so often I have to ask for better/bigger pictures before I decide I'm going to drive all over the place. Some people are nice about that but some get all pushed out of shape. For me the good outweighs the bad,...See MoreRecent interesting experiences (not quite to qualify as adentures)
Comments (22)About mid-evening last Monday I was feeling chilly, checked the thermometer - it was about 60 degrees F. Checked the furnace, pushed the button to restart - nothing. Checked oil tank - at the bottom! Set an electric heater to operate in bathroom and kitchen, as it was about 15 degrees F. outside. Went to bed, with an extra blanket. Had a meeting Tuesday morning, visited son, borrowed an electric heater - for basement. As house was chilling - didn't want any frozen water pipes! How ... was ... I ... going ... to ... ask ... landlord ... (troubled as he is by arm in a sling from snowmobile accident almost a year ago and in pain) ... that ... I'd ... let ... the ... furnace ... run ... out ... of ... oil ... --- AGAIN! Piled on blankets, enough that they made me sweat ... then pulled off several on toward morning, to alleviate the sweating - as who wants to run around in sweaty clothing in a cold house! A while ago, when he oil line had allowed air to get in, I was able to open a valve by the pump to let the air get pumped out, then close it when oil spurted out. Tried that ... it pumped some air, then oil, so I closed the valve and the fire started ... ... ran for part of a minute ... and went out. Opened the valve, some more air came out, then oil, closed it, the fire started again. After a couple of such results ... the fire started ... and kept going. Has been going since. I've been away from 10:15 this morning till now, 7:45 ... but am almost 100% sure that the house'll be warm when I get there. So - I'm about 15 degrees of thankful. That ... my house is full of hot air, again (no comments, please!). And ... that I don't have to presume upon my landlord's good nature, to clear up the results of my heedlessness. I'm deciding that, in the cold weather, I'd better contract with myself to check the level of the fuel in the tank on the first and the fifteenth of each month. At our church's annual meeting on Sunday, the minister had said something about the church being somewhat chilly on some days of the week ... so I slipped over to her husband to ask whether it was mainly full of hot air on Sunday ... ... and he looked at me and solemnly said that, "Yes, it was". ole (warm) joyful...See Moredarbuka
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