IMO like any other appliance maker they do not make all things well. I always think appliances are best chosen for how you will use them and so choosing plain old stainless is the first step then go shopping and get as much info as possible about what you like and how it will function for how you cook. IMO Bosch still makes the best DWs but not good ranges for instance .

Not a major appliance but I owned a 200 dollar toaster that broke after a month. It was a super pain to get in touch with customer service. After much much wrangling they finally replaced it for me. After I would not buy another product from them again. Very cute though!

@Patricia Colwell Consulting the Bosch microwave drawer is not good either. Hate mine. I ask about SMEG because it's not easy to find a 36" induction range with a touch display/timer around the $5k mark and I happened to come across SMEG that has one coming out in the spring but couldn't find many US reviews on any major appliances.

@BY Interiors well that's not good, I wonder if SMEG major appliances are the same customer service department as the small appliances. Either way that's not great to hear. They are very responsive on social media but I haven't had an issue just questions.

Smeg is Italian owned by Bertazzoni. Should have similar quality and CS.

THat is my point that ione maker does not make everything well.If you are switching to induction have you made sure your electrical can handle it it is not just a simple switch . BTW I have a Betazzoni all gas range 15 yrs old not one issue and I run a catering biz from my home so it is well used had a question got an answer in 15 mins from them. I love my my Bert. You cannot just do swap from electric to onduction so please make sure your choice can be handled . I do not like induction and I have had 3 clients go back to gas after they installed induction so think about what you want from a range.

@itsourcasa that was a few years ago now when smeg was first entering the US market, so their cs might have gotten better since then. Nonetheless I was not impressed with the quality either, since I have had 20 dollar toasters that lasted longer

@Patricia Colwell Consulting I've never heard anyone say they do not like induction until now. But to each their own. I have never cooked with gas and it's not an option for us. I'm not considering bertazzoni, too many people I know regret getting one. We already have what we need to install induction but will double check the specs when we choose a new range.

@User does it really matter that much? We had an issue with bosch 2 years ago and there were tons of local service providers. It took 3 visits and several phone calls over 3 months to get it fixed. Less than one year old product.

Yes, it matters that much. Bosch is pretty mainstream. SMEG is like buying a Fiat. People outside larger metro areas have barely even seen one, much less have found a local Honda shop to touch one. And the dealers will be 800-900 miles apart. And will not be amused about answering a Honda dealers questions about the typical known trouble syndromes.

@User do you know that for a fact? It looks like there are a ton in my area, I haven't researched further though to see if they service larger appliances or just the toasters that are sold in the niche mall stores. Something to look into.

I agree with Verbo. I'm buying a "niche" range and that's one of the things that I researched before I committed to buying it. I called the manufacturer and asked for the names of service providers in the area, then called a service provider to gauge how much experience they had with the brand and what their feedback was. I'm in a good-sized metro area, but not every repairperson would know a thing about the brand.

Like Verbo says, you don't want a 400 lb paperweight.