Spend your money where you have some value as a customer!

@decoenthusiaste, our appliance salesman has been great!

He said his store (Friedman's Appliance in Pleasant Hill) will step up and provide us with our warranty work if necessary. Our preference, however, is for Miele to provide the warranty work through the authorized Miele service personnel, but it's nice that we're not going to be left high and dry.

We still can't believe that Miele wants me to provide proof that we registered the unit, even though we provided them with the emails showing I indeed tried and failed, and my email said I was planning to call Miele the next day to register the unit!

It seems like a total scam on Miele's part when they sell and market the units with a full 5-year warranty.

Wow, this is total BS on the part of Miele. I have heard several Miele horror stories lately. Wonder what is going on?

Goodness, I have a Miele vacuum (small potatoes compared to your dishwasher!) and received phenomenal customer service from them a few years ago. I'm very disappointed to hear this but am glad you have found an honorable appliance store. Hope this is resolved to your satisfaction.

We're STILL battling Miele to extend our warranty date to reflect the correct full 5 years from the original purchase date. So far they've only agreed to extend our warranty one additional year, so two years total!

We want to purchase Miele's top of the line W&D units as well as the new Gen 7000 top of the line combo steam oven when we remodel our kitchen later this year. However hubby is pushing back because he doesn't want to purchase any more Miele appliances given the horrible support we’ve received to date.

It should be noted that we're not asking for anything beyond what we purchased with our unit. Meanwhile our salesman has quit responding to our calls/emails and hasn't been much help. We can't believe Miele can get away with such horrible behavior!!!

"Miele is REFUSING to honor my 5-year warranty because they claim I didn't register my unit before the original warranty expired!"

What happens when you click the 'Activate Now' button on the Miele Extended Warranty page and enter the required information: https://www.mieleusa.com/c/extended-warranty-25.htm ?

It won't allow me to select the Activate Now button without entering a coupon code which I don't have nor was I ever provided with a code to enter for my warranty. :-(

You don't have any proof that you registered the appliance so I think it's time to accept the one-year warranty extension offered. The "bottom basket already has a big chip in it" may not even be a covered expense. Fortunately there are many other appliance manufacturers from which you can make future purchases.

I was told by our Neolith installer that registration of a warranty isn't required to enforce a warranty in California. We're going to investigate this further because as a matter of principle what Miele is trying to do is grossly unfair and categorically wrong. 

It's not about the basket. What happens if our control panel or retractable latch goes out in year 3??? Like I said we purchased the more expensive model because of the full 5 year warranty.

"I was told by our Neolith installer that registration of a warranty isn't required to enforce a warranty in California."

Yup. And Miele will say, correctly, that the dishwasher had a one-year warranty and if you wanted to extend the warranty you had to take action...which you have no proof of having done. The 5-year offer exists today and the extension (only) still requires registration.

But maybe you can shame Miele into extending the warranty as you want. Nuthin' to lose but your time.

IMO Miele is another over rated appliance maker IMO Bosh still makes the best DWs and I have had Bosch W/D for 15 yrs not one service call and I do laundry every day almost . I have a Bosch DW same length of time and a mouse chewed a wire so had my first service call no fault of the DW .

This is incredible. What proof would they expect you to have from a phone call? Even if you registered online, what proof would they expect you to have? Did you perhaps call Miele to register from a cell phone where there may be a record of the call? It may help substantiate your story...but if they won't take the contemporaneous email about it, I'm not sure the phone record will help. Do they really think that back when you got the unit you exchanged untrue emails with your salesperson? I am so sorry you are having this issue.

"Even if you registered online, what proof would they expect you to have?"

The owner clicks the 'Activate Now' button on the Miele Extended Warranty webpage to "activate" the appliance's extended warranty. Once activated, he can get a copy of the extended warranty certificate (probably anytime) as explained on the page.

@wdcruise the button you reference works only with a code that you get from Miele after purchasing an extended warranty. I got the second year of warranty after Miele confirmed I used an authorized installer to install my d/w.

@TXGuy, it gets even better. I followed up with Miele again today. I'll write more when I have more time.

I was answering the question (in italics) from @TXGuy.

@wdccruise Thanks for the info. I've registered various products online before, sometimes to get an extended warranty, and I never recall seeing anything so formal. Miele seems pretty serious about this warranty stuff.

With that said, I'm sure there is no possible way that someone could forge the certificate... /s

"IMO Miele is another over rated appliance make"

Which Miele products have you owned and have experience with?

Yesterday I met a wonderful authorized Miele repairman who came to our home to address our d/w basket issue. He was surprised and very impressed with my extensive paper trail regarding our warranty! He called a contact at Miele care who offered to review my case.

The CSR at Miele Care explained that Miele's free 5-year warranty is a promotion that must be claimed within the initial 1-year manufacturer warranty period via Miele's website. I don't know if this can only be done via their website but note I attempted to do just that in my first attempt to register my warranty and failed!

I explained that I indeed DID register my warranty shortly after our installation as evidenced by my correspondence with our salesman. After reading all my supporting documents she offered to forward my case to her manager for further review.

Hopefully rational minds will prevail and Miele will do the right thing!!! Meanwhile head's up, the repairman strongly recommended purchasing the longest extended warranty period possible for all Miele appliances except the vent hood!

In case this is helpful to someone in the future, the standard warranty for the Miele d/w Iwe purchased is 1 year with an additional 1 year of warranty if you use an authorized installer.

The promotional extended warranty is capped at 5 years so basically you get 4 free years on top of the standard 1 year if you use a non- authorized installer like your GC or 3 free years if you use an authorized installer like we did (we always use authorized installers to ensure correct installation to specs).

However, you MUST register for the free extended promotional warranty on the Miele website within the first 12 months of installation, NO EXCEPTIONS!!

"Patricia doesn’t own high end appliances, (except maybe her range). She’s never owned a Sub Zero fridge, but that’s never stopped Patricia from bad mouthing Sub Zero as ”over priced”, every time there’s a thread where the OP asks about SZ. And now, Miele."

Haha, that's pretty funny. And sad. I can't imagine who would want to follow advice from someone who has no experience with what's being trash-talked.

Too bad about the warranty matter, OP has reason to be annoyed.

We have a 20 year old Miele washer, a 15 year old M dishwasher, a 20 year old M vacuum cleaner. I can't say enough positive things about how much we've enjoyed these products and how capable and durable they are.

Oh, same story with two 20 year old Sub Zero models - an all-fridge and an all-freezer. We've been very happy with those too.

Like Patricia, I had a Bosch and thought it was fantastic. When I moved and had to replace our dishwasher in late 2020, I definitely wanted a Bosch. They were out of stock everywhere. Reluctantly I purchased the last Miele available from our local Pacific Sales. I LOVE it! Our Bosch truly was a great dishwasher, but the Miele is even better. I had convinced myself that I didn't need the heated dry and that our Bosch was a perfect fit.

Unless something happens in the next few years to change my mind, I am definitely replacing it with another Miele whenever it needs replacement (hopefully not for awhile, the Miele was a splurge).

I hope it works out Julie and that you get the 5 years of coverage. These types of situations are just so frustrating.

I have experienced the absolute worst customer service with Miele. I had a total of three visit with the same issue. those dishwasher is a lemon, hasn't worked since day 1. A year later still trying to get my refund. Last Tech I had could not fix the problem, sent photos and stated there is nothing more he can do. Miele has done nothing, refusing to let me speak to any supervisor, will not return any of my calls where I open a case. They have completely ghosted me. I'm left with an expensive dishwasher that doesn't work and they are not honoring the warranty. NEVER EVER EVER BUY THIS BRAND. I am not the only one this has happened to. Many stories like this. they only take care of their rich clients and Men. That is the truth1