Texaskitchen, I'm sorry. Did I call anybody an ass? And as far as complaining which I wasn't, my post indicated good customer service on the part of electrolux. It's there in black and white. I use the gardenweb occassionally to share experiences and concerns which will equivate to either fairness on behalf of the customer by the corporation or as complete unwarranted hassel. And then there's everything in between that the reader will have to determine for themself. I DO NOT! REPEAT,DO NOT! rate the company nor do I tell people how to spend their hard earned money on a particulare brand unless I can offer concrete evidence both in customer service and product performance. I will warn or share my experiences if and only if I feel it could help a person make a selection . And like I indicated, I have no stakes in the equity's market and to prove my point further you have indicated " it's examples like this that make me want to buy from E-lux"... and guess what? I didn't have to suggest that. You've determined that yourself. Case & Point. I have a concern with a global market for reasons that I won't list here for obvious reasons so I indicated that the global market concerns me and that's it. That being said, I would rather buy an American product, built for Americans and by Americans. I don't see the connection with an American product costing big $$$ just because it's American. If that were the case the slave labor of "under industrialized nations and its people should translate into a GE, Samsung, etc. appliance like a refridgerator costing what... a couple of hundred dollars instead of a few thousand $$$? And just for your editification nearly 50% of the American workforce have less than 17,000.00 dollars in their retirment plans and it's even worse for the few remaining. So, feel free in me calling you an ass... where ever that came from? And since I feel it is beneath me to even come off as inflammatory on this web I don't have to. You did a pretty good job of that yourself.

So glad this thread is still here. Did a whole house renovation 8 years ago and just bought a new (to me) house, and about to do it again. Stuff that has held up well and I will definitely be looking at closely again this time around are: - Rohl fireclay sink (nice and quiet, plenty big to hide lots of dirty dishes in the sink; I might get 2 this time!) - Pacific Crest cabinets (despite some issues in their shipping (some banged up cabinets when they arrived), the company stood behind their product and made things right and they have held up quite well -- and everyone comments on how nice they look) - Prefinished hardwood floors (wouldn't get Brazilian cherry again because they are too sensitive to light, but with two 50-60lb dogs running around, they have held up remarkably well, especially compared to friends who had site-finished floors. now I just need to find another wood species I like as well) - Kohler Vinnata faucet (after all this time, I looked around at faucets again the other day and this is still the most gracefully sculptural faucet profile; also I had no problems with this at all.) - GE Monogram 36" range, 30" fridge, island hood (the range cooked great and was a breeze to clean, the fridge had no issues whatsoever with the icemaker/water dispenser, and the range, though a real b*tch to install has been a real workhorse around our house; surprisingly had very few issues with these appliances) - Miele dishwasher (this is the one with the top silverware rack; it was called Incognito back 8 years ago and don't know what it's called now. It cleans great and once we figured out how to use the salt/softener thingy left no streaks on our glasses) - Kinawa white granite (husband likes the veins in this and I like whiteness, and we this is as close as we can get to white carrara w/o the maintenance headaches) - Never M-T soap dispenser (what a great tip I got from this site 8 years ago. I give this to friends now, and they think it's genius) - Air Switch for disposal (another great tip I got from this site; likely ubiquitous now but it's still wonderful) - Kohler's Memoirs collection stately pedestal and drop-in sinks, and toilet (very classic looking) Looking forward to another fun remodel

I thought I would update this thread with a recent experience that we had with our Double 30" Electrolux ovens. Installed this August, they seemed fine, until we released the time was running fast on the clock. No big deal. Then we noticed things were taking much longer to cook in the top oven than the bottom, as well as taking much longer to get to temperature. After buying some after market thermometers, we saw the top oven was running 150 degrees below what it said it was running at, unless convection was picked. Bottom oven seemed to run closer to desired temp, but still off a bit. Called Electrolux and had a service company take a look at it. We were not happy about having these problems in an expensive (and new) oven, and requested a replacement. Electrolux said they would get back to us. 1 week later we found out the swap was approved. New oven was delivered, and the temps are running dead on perfect. Every product can have a one off lemon, it's how they deal with it. I am VERY pleased with the service we received, and I would happily recommend Electrolux to anyone who is interested. FYI, regarding the blue flaking, we did have it on both the original oven and the replacement. After the oven was first installed and ran, there were some flakes on the bottom of the oven. After wiping them out the first time, we have never seen them occur again. I attribute it to the first time the oven is moved and not a big deal as it never happened a second time.

Well, some confusion has been cleared up for those of us who could not see fuzzy-wuzzy's missing post. It is now (a day and a half later) visible above. (it's the one date stamped 11:49 a.m yesterday.) No idea why it wasn't visible yesterday. But having seen that post, I agree even more with Jakvis's comment "... nothing stated here .... takes away from your personal experience with Elux." Maybe I can remedy that. ;>) The OP was "furious [that] Electrolux ... refused to send a replacement immediately." Not clear if the objection was that: (a) Elux didn't have somebody immediately deliver a replacement dryer or (b) didn't overnight a replacement thermister to the repairer. Either way, the complaint begs the question --- what other manufacturer/brand would have done anything differently? None of them. at least as far as I can tell. Read the fine print in the warranty you get with almost any appliance these days and you will find that they all can do what Elux did here. So, while I don't like the way warranty claims are processed these days, it isn't just Electrolux that does things in the way that infuriated the OP. Anybody who has been subjected to this kind of warranty support will want to lash out at those f#*(ing b@$~@&ds and say to never buy anything from them ever again. When the other b@$~@&ds all do the same things, too, it seems to be a pointless threat. When one find out how slowly warranties work, there's a natural wish to lash out. Strikes me that the OP wound up lashing out at us because lashing out at the company wasn't likely to have much effect. So, are we completely helpless with this kind of problem with a new appliance? Unfortunately, these days, I see only two rather limited options available to us. One is what sashiniki suggested which is to buy your appliances from a vendor with both its own support service and the ability (and desire) to respond quickly. Also, it is great if your vendor is willing and able to exercise leverage with the manufacturer but that process is neither certain nor quick in my experience. The other option is doing what the OP wound up doing --- return the defective appliance for a full refund. This option assumes you had the luck or foresight to buy from a retailer with a liberal return policy and assumes you have the capabiity of hauling the thing back to the store.