I assume these swirls scratches are in places other than where the stove will sit. The staining looks fine so the swirls are likely caused by the finisher buffing between coats. They may have used a screen that was too aggressive to be used between coats or they may have been using the coarser grit screen to remove dust or something that may have been blown in and embedded in the first coat. Another possibility is that the urethane was put on just a bit thin. A less likely issue is that the floor was tack ragged with something that stayed in the small swirl scratches and reacted with the finish. I've seen swirls like this before and they usually are removed by applying another coat. They should use a finer screen and then maybe follow that up with a Bona maroon pad. I've never seen a finish that was completely perfect, free of dust, hair, a bubble or some other imperfection, but there's a line between what's acceptable and what's not. If the finisher had enough skill to do the nice stain job he should be able to get the finish right.

We do not like criticizing other's work because sometimes we don't know the circumstances leading up to why certain things were done they way they were. However, with that being said, unfortunately this is not acceptable. We would NEVER leave a project with this outcome. 1st photo. The swirl marks are from the edger. We go a step further in our finishing process to remove these. While you may have a couple throughout an entire job(because on site sanding is prone to some human mistakes) what you have on your project is not acceptable. 2nd photo. Was the hardwood damaged thus causing discoloration? If not, the stain they applied is not blended correctly at all. 3rd photo. There seems to be some debris still in the finish. You normally see this in between the coats of polyurethane but at the last coat these are completely buffed out and the floor is smooth. If you didn't have some of the other issues mentioned above- all that would be needed is a screen and re coat. However, because of the swirl marks and blotchy stain application is that particular area photographed- you may need to have the floors sanded and refinished again. Dark stains tend to accentuate some of the discrepancies in the sanding process more so than a lighter color or natural finish.

I guess I would ask them what their idea of a "fix" would be for your flooring. Have they even been back out to look at the areas of concern? If it needs to be resanded and finished, then I would think they could do it sooner than the 60-90 days. I would be suspicious in having to wait that long. Are they hoping that as time moves on, you'll be less likely to want to live through the chaos again and accept it "as is"?

Not the best; not the worst. Reality--80YO floors. How much of the floor has been sanded away in previous refinishes? Is there enough wood depth left to resand/ refinish. Because the floors have now been stained, I'm guessing that a significant amount of the refinish-able depth will get cut away. So either there isn't enough wood left to do another sanding or you'll be shortening the life of the floor so far as future possible refinishes are concerned. Perhaps the finish can be lightly sanded/ scuffed to remove some of the grit and another coat of finish applied? Not with these guys, though. Most likely out of your pocket because the insurance company won't cover it. (If you opt for this route, know what finish --brand/ type--was used for this refinish.) A scuff and recoat won't fix the places where the stain didn't take. Brown Sharpie or some other cosmetic fix?