That sounds odd dbabrams. I would reach out to Miele and just confirm what the expectation is. I live in the DC/MD/VA area and the orders are placed directly with Miele. I actually did not receive an invoice from the retailer but from Miele directly. I just replaced my dishwasher a few months ago. This was the same exact thing when I bought the induction cooktop in November of last year. Maybe Joe Henderson can weigh on how the Miele ordering process is handled these days? Good luck!

Does anyone know if Miele has plans for a 24 inch freezer like their others? Apparently the current 24 is Liebhor designed and not he same as the others (do door shelves)? Is that how the other sizes were as some point? I am planning a 36 inch column fridge and 24 freezer. Prefer Miele but don't like that freezer. I'm still a year away from my project so hoping that 24 is temporary filler for a 24 Built and styled like the other sizes. Would a paneled Thermador 24 look like a match to the Miele fridge? Or go to 30/30 like the original poster but I think I could use the fridge bigger, I have a garage freezer but don't want to go as skinny as the 18 inch. 24 seems the right size for me. Or I might go sub zero as I also like their over under all fridge (all fridge but with 2 separate drawers at the bottom). I currently have produce in undercounter refrigerator drawers and like the one step pull out access. But I'm more of a Miele fan. Had a subzero in my old house and knew my repair man a bit too well. But that Miele 24 freezer is a problem and I would love if Miele did the separate drawers on the bottom style for the fridge.

Yes we are putting them side by side and probably don’t want the panels. Yes we are getting 2 dishwashers. I really like the Miele with 3D cutlery tray at the top. I suppose we could still get 1 Miele dishwasher with the Thermador package but if we were to go with a 30 inch Thermador fridge and 24 inch Thermador freezer with external dispenser, with stainless panels and professional handles, would be about $5k more than the SubZero 48 inch builtin fridge for us. And Thermador like Subzero does not have printshield finish. And new Thermador freezer with external dispenser has no shelves on the door so less storage. So even though we really considered Thermador for everything, switched to Miele or SubZero/Wolf because we also want a combisteam oven which apparently are better by Miele and Wolf. Anyways, think I am leaning to Subzero fridge/freezer but worried will be sorry not just getting everything Miele. Miele’s prices just went up today too even though also started back up 10 percent off deal. Miele just seems like excellent quality and ease of use, even though probably more drawn to professional look of Subzero/Wolf. So confused!!!!!

I started to get nervous about such a long thread getting lost before I posted! So here are the photos farther back -- freezer opening is white tall slot on the right at the end of the kitchen run (between microwave shelf and Christmas tree). thank you so much for reading all this and sharing any knowledge/thoughts about this freezer opening and how an appliance actually goes in there. thanks!!!