Klake - in my opinion - what your fabricator said : that the "CNC cutter gets worn and striations show more on quartz and our color" and "will try to clean up best we can". Says the dust can take a couple of days to settle....." is total BS - if the CNC cutter gets worn - why then is the other side of the kitchen (the pieces installed that DO have the polish) look better? And as far as DUST goes - what he's really saying in the "will try to clean up best we can" line is REALLY meaning - there's going to be a huge dust mess (because WE screwed up) but never mind that it will permeate EVERYTHING near the kitchen - LIVE WITH IT...??? Besides.. when a CNC is used, the machine "cycles" up through a series of six to seven different grits in order to rough shape, sand, hone and THEN polish. The grits start around 36 to 50, and go to 100, 200, 400, 800, 1500 and finally 3000 grit. (the lower the grit number - the coarser the grit, the higher the grit number - the finer the grit. 3000 grit is used to polish glass - to put this into perspective) Guys will either "run the grits" or only do the first two or three (50.100 &200) - THEN, they'll take the piece off the CNC and finish the rest of the grits (400, 800, 1500 & 3000) using 4" or 5" polishers WET - by hand. THIS helps to ELIMINATE the horizontal striations that you see on the rough pieces in your kitchen, but not so much (if at all) on the polished pieces in your kitchen. Does this make sense? If I were you - this is what I'd do: 1. get a copy of his business insurance policy. This is the policy that will cover your claim AFTER he's done - for cleaning up all of the dust and the mess and any other collateral damage that he will create trying to fix this in place. Make sure that it is current, and if you can - see what it covers and excludes in terms of liquidated damages caused by the contractor. 2. get a second opinion (or you can use mine posted above - I do this for a living on top of Fabrication here in Arizona) and then a third and fourth. if you live in California, Arizona or Florida there is a Registrar of Contractors that can help mediate things between you an your fabricator 3. insist that the tops in question be removed, completed and re-installed to your satisfaction - or have them start over - either way - I would NOT be paying another dime towards completion until this is resolved !!! Ask your fabricator how he intends to keep from burning the edges when he does what he's proposing - polishing dry with no water. ALL ES polishes differently that Natural Stone. ES is made up of epoxy resin and quartz particulate and resembles terrazzo. The epoxy resin that surrounds each particle of quartz polishes at a lower speed and the resin can melt and burn REALLY EASY (hence the burning potential) Anyone who's worked with ES knows this too - that you also have to use A LOT OF WATER when polishing so you can keep the resins in the material cool and get a good polish quality...... IMHO - ES ia a harder product to polish, and takes considerable practice if a guy has never worked with t before, or just hasn't done much of it. The bottom line for your situation is just getting the damn thing done to your satisfaction - and with as little mess and damage as possible. YOU do not have to accept his plan for remedy. HE wants you to because it;s easier for him, and you can deal with the mess (is my suspicion)....... Take what I've written above and previous posts on this thread as my advice to you. I would not polish the edges in question in place and dry if I had another - safer way for the work to be completed to your satisfaction....... hth kevin

The fabricator has made all the errors here. First he measured wrong. Then he didn't let you see the second slab but said you'd get the same results - which you did not. Third, your sink isn't centered. You haven't don't anything wrong as the customer... This guy obviously needs to take this as a lesson learned and either replace the slabs or knock off WAY more money... Ask yourself this, if he knocked off lets say $1000, would that make you happy and could you move on with the kitchen as is? Only you can answer this. Don't take this the wrong way, but if you come across as too nice or a pushover this guy may be using that to his advantage to get out of this mess as quickly as possible. $200 off is a slap in the face if you ask me given the details. Of course, he may think the new counter looks fine. That doesn't make up for the off centered sink or promise to match the old slab. Honestly I would describe to him exactly what you have said here. You seem like a nice person who probably would like to avoid conflict. This guy needs to do way more than $200 off. It's a good thing you only paid half so far. That first slab he measured wrong isn't a total loss either, he can use it for remnants (ex- vanity sink tops). I'm just throwing this idea out there so you know that he has the possibility to turn some of that first slab error into $$.

Hello! No I really have not noticed scratches, swirls or problems with staining. Some times I may see a little mark, but I usually use Bar Keeper's Friend to rub it out. I also sometimes use Clorox cleaner with bleach! I use a blue scotch brite sponge and wipe down with a microfiber sponge as the water seems to bead up and sit on top. I am really not very careful with them (LOL) and they still look fantastic! The only issue I have had is with some small chipping around the sink edge,,,but that has to do with the fabricator rather than the material. They left a raw edge instead of beveling or polishing out the bottom edge....and I did not know any better back then to tell them that they needed to smooth that edge out. Because the edge is not finished it seems to be more fragile...especially if it gets hit with a cast iron pot handle. :/ However, I have dropped a cast iron pot on the outside edge of that counter with no ill effects so it is a very strong material. I hope you love your counters as much as I love mine!

I’m sorry to add onto a thread with more complaints, but we are in a horrible bind with our Cambria slab order and as a result have been displaced from our home and our entire kitchen remodel delayed over a month. We’ve had to incur all costs of housing and a rental car (we are out of town), and there is still no resolution in sight. We ordered two of the Britannica Warm slabs which were due to be installed prior to Thanksgiving. They arrived and were so far apart in color that our fabricator rejected them because they’ll both be used in our kitchen. No slabs were available so new ones had to be produced with a new arrival date of 12/11 (install 12/18)...now a full month delay and we have no sinks in our house since all countertops are being replaced so we couldn’t return home. Second set of slabs arrived and SAME problem AGAIN. fabricator returned slabs and told us that Cambria’s response was “you shouldn’t order this if you require two slabs in a kitchen.” Which our developer says is crazy because our kitchen isn’t even that big! Keep in mind we are now out thousands of dollars without any compensation. Cambria is supposedly sending some new slabs now from Minnesota...but no promises and the install date is now post Christmas (12/28). We now are potentially having to pay $700 to get plywood counters and temp sinks installed just so we can get back home and kids can be home for Christmas. But then we will have to leave AGAIN for them to do the install if and only if these next slabs work. And we can’t be in the house with the workers over multiple days because my husband is a high risk patient. And since all work has been delayed due to countertops (ie plumbing, tile backsplash, etc), we are looking at an additional time we have to find (and pay for) another home. I know these are first world problems but it’s unacceptable for Cambria to not take accountability and just say “you shouldn’t order two slabs.” Even our installers are over it and asking us to consider changing countertops away from Cambria, but we spent so much time finding what we wanted and now we've gone through so much trouble we really want the vision we had and not settle. We didn’t pay for this remodel to settle. Please help. What are our options? Our fabricator is saying Cambria is just throwing up their hands. And now 20 more days before new slabs! appreciate any thoughts on how we can truly get a resolution with the product we want as well as be fairly treated regarding the costs we have incurred. Thanks so much.